Deployment Engineer (GPP SME)

Job Description

The Deployment Engineer / GPP SME will serve as the onsite subject-matter expert for Global Pay Plus (GPP).

Responsibilities include

• Act as the focal point for all GPP-related questions, issues and liaison between the customer and Finastra teams.
• Participate in Low Level Design (LLD) and Interface Level Design (ILD) workshops and provide input on system and interface design, system integration and configuration.
• Provide system and business configuration guidance and function as a configuration expert for the customer.
• Triage GPP testing issues using logs, trace files and Oracle queries, and support SIT, UAT, NFT and production phases.
• Lead customer calls to gather requirements, explain issues and solutions, provide status updates and outline next steps.
• Triage production issues, recommend workarounds, support production upgrades and walk through technical and functional documentation.
• Work independently to solve complex problems using knowledge of Linux administration, Docker, Kubernetes, Ansible, Hadoop, MongoDB and virtual machines.
• Utilize PAYplus USA and/or GFX software knowledge to support client implementations.

Experience required

5 10 years in production support or platform engineering with strong expertise in GPP and the technologies listed above.