Negotiable
Undetermined
Remote
Remote
Summary: The Program Delivery Manager will oversee multiple Professional Services engagements focused on AI, UX, and Cloud implementation projects. This role requires managing cross-functional teams and ensuring timely delivery while handling risk management and stakeholder communication. The ideal candidate should possess strong expertise in Agile/Hybrid delivery models and project tracking tools. Experience with cloud implementations and AI/ML delivery pipelines is highly preferred.
Key Responsibilities:
- Lead multiple Professional Services engagements from Discovery to Go-Live and Hypercare.
- Manage cross-functional teams including Development, UX, AI/ML, QA, and Infrastructure.
- Ensure timely delivery, risk management, and stakeholder communication.
- Oversee documentation governance and project tracking using tools like Jira or Azure DevOps.
- Coordinate Go-Live activities and manage RAID/Risk Register.
- Provide executive-level reporting and manage change requests and scope.
- Facilitate resource and capacity planning.
- Ensure strong communication and escalation management.
Key Skills:
- Program & Delivery Management
- Agile / Scrum / Hybrid Delivery Management
- RAID Log & Risk Register Management
- Jira / Azure DevOps / Smartsheet
- Stakeholder & Client Management
- Resource & Capacity Planning
- Go-Live & Hypercare Coordination
- Change Request (CR) & Scope Management
- Cross-Functional Team Coordination (UX, AI/ML, Dev, QA, Infra)
- Executive Reporting & Delivery Dashboards
- Documentation Governance & KT Planning
- Strong Communication & Escalation Management Skills
- Experience in Full Lifecycle Software / Cloud Implementations
- IT Experience with in Delivery/Program Management
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Job Title: Program Delivery Manager AI/UX/Cloud Implementation Projects
Remote
Short JD:
We are looking for an experienced Program/Delivery Manager with IT experience to lead multiple Professional Services engagements end-to-end, from Discovery to Go-Live and Hypercare. The role involves managing cross-functional teams including Development, UX, AI/ML, QA, and Infrastructure while ensuring timely delivery, risk management, stakeholder communication, and documentation governance. The candidate should have strong expertise in Agile/Hybrid delivery models, RAID/Risk Register management, Go-Live coordination, and project tracking tools like Jira or Azure DevOps. Experience with cloud implementations, AI/ML delivery pipelines, and executive-level reporting is highly preferred. PMP/SAFe certifications are a plus.
Required Skills:
* Program & Delivery Management
* Agile / Scrum / Hybrid Delivery Management
* RAID Log & Risk Register Management
* Jira / Azure DevOps / Smartsheet
* Stakeholder & Client Management
* Resource & Capacity Planning
* Go-Live & Hypercare Coordination
* Change Request (CR) & Scope Management
* Cross-Functional Team Coordination (UX, AI/ML, Dev, QA, Infra)
* Executive Reporting & Delivery Dashboards
* Documentation Governance & KT Planning
* Strong Communication & Escalation Management Skills
* Experience in Full Lifecycle Software / Cloud Implementations
* IT Experience with in Delivery/Program Management