Debt Controller - Finance - 12 Month FTC
Posted 1 day ago by DAC Beachcroft Dublin
Negotiable
Undetermined
Remote
Birmingham, England, United Kingdom
Summary: The Debt Controller role at DAC Beachcroft involves managing and collecting debts through high-volume communication with clients and internal teams. This full-time position is a 12-month fixed-term contract that is fully remote, focusing on maintaining accurate records and ensuring timely collections. The role requires a proactive approach to client management and collaboration with various departments to resolve issues. The Debt Recovery team plays a crucial role in supporting the firm's financial performance and risk management.
Key Responsibilities:
- Chase and manage the firm's debt through high volume internal and external communication.
- Maintain regular contact with external and internal clients regarding their debt.
- Make notes on the 3E system as necessary and ensure collections are completed.
- Provide high levels of customer service during communications.
- Liaise frequently with other teams within the Finance department to resolve issues.
- Understand and manage the requirements of clients and Partners/Lawyers.
- Seek collections to meet cash collection targets and reduce aging debts.
- Maintain 3E with up-to-date notes and quality system usage.
- Develop and implement strategies to maximize collections and reduce delinquencies.
Key Skills:
- Experience in all areas of collections.
- Client-focused with a high standard of service delivery.
- Highly organized with the ability to manage a changing workload under pressure.
- Proactive and flexible approach with strong initiative.
- High attention to detail with excellent communication and numeracy skills.
- Good knowledge of Microsoft Office, especially Excel and Word.
- Insurance collection knowledge is advantageous but not essential.
- Experience with 3E or similar legal accounting systems is advantageous but not essential.
- Experience working with bad debt is advantageous but not essential.
Salary (Rate): undetermined
City: Birmingham
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Finance
Application Deadline: 24 October 2025
Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)
Employment Type: Fixed Term Contract
Location: Remote - England and Wales
Description
DAC Beachcroft has an exciting opportunity for a Debt Controller to join our Debt Recovery team within Finance on a full-time 12 month FTC contract which will be fully remote. Reporting into the Debt Recovery Supervisor, the main purpose of this role is to chase and manage the firms debt through high volume internal and external communication. The Debt Collector will do this by maintaining regular contact with external and internal clients regarding their debt, making notes on the 3E system as necessary and ensuring collection is seen through until the end where ultimately it will no longer be outstanding. Our Debt Recovery team provides support to the firm in management accounting, billing, purchase, payments management and budgeting as well as providing financial compliance input to support the firm's strategic decision-making processes. The Debt Recovery team plays a vital role in managing risk and financial performance for the firm.
What you will do?
- High volume of internal and external phone calls/emails chasing the debt whilst providing a high level of customer service.
- Regular contact with Partners, Lawyers & Clients regarding their debt.
- Frequent liaison with other teams within the Finance department to find root cause and resolve issue/s or correct process.
- Understand & manage the clients and Partners/Lawyers requirements.
- Seek collections which ensure cash collection targets are met and reduce aging.
- Maintaining 3E with up to date notes and system usage quality.
- Develop and implement strategies to maximize collections and reduce delinquencies.
Who you are
- Experienced in all areas of collections.
- Client (internal and external) focused to deliver a high standard of service
- Highly organised with the ability to effectively manage a constantly changing workload under pressure, meeting demanding targets and adhering to service standards
- Able to work on own initiative with a pro-active and flexible approach
- High attention to detail along with excellent communication and numeracy skills
- A good knowledge of Microsoft Office packages especially Excel and Word, pivot tables, vlookup etc
- Insurance collection knowledge would be advantageous but not essential.
- Experience of 3E / or similar legal accounting systems would be an advantage but not essential.
- Experience of working with bad debt would be advantageous but no essential.
What's in it for you?
- High levels of flexibility and a great work life balance
- A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
- Opportunities for growth and progression including professional funding
- In person and remote social events
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!