Datapower MFT

Datapower, MFT, MQ

Remote

6 MOnths

Required Skills: Datapower, MFT, MQ, IBM, Production support, Splunk, EDI X12, SQL, Production Issue SEV 1, 2, 3, 4 triage, Incident Management (ServiceNow, Jira)

Responsibilities

• Operational strategy, service reliability, and continuous improvement initiatives
• Real-time system monitoring, incident management, and escalation governance –
• Production deployment oversight and operational readiness planning
• Management of managed file transfers, batch processing, and EDI transaction operations
• Team leadership, coaching, performance management, and resource planning
• Cross-functional collaboration with stakeholders, vendors, and TennCare teams
• SOP governance, root-cause analysis programs, and operational excellence initiatives

Expected Deliverable(s)

• Incident Management Deliverable
• Infrastructure Deliverable
• Operations and Maintenance Deliverable
• Operations and Maintenance Guide
• Production Playbook