- Develop a deep understanding of Palantir's products and operational processes.
- Go on-call, responding quickly and effectively to mission-critical incidents.
- Diagnose, resolve, and proactively prevent issues encountered in the field.
- Collaborate with internal stakeholders to increase the scalability and reliability of Foundry workflows for our customers.
- Identify recurring pain points and inefficiencies, and take initiative to automate or streamline workflows.
- Advocate for and implement product enhancements based on insights gleamed from the field.
- Create clear, actionable documentation and share best practices to elevate team and company-wide reliability.
Note: While active work is not required on weekends or outside business hours, you must be available to respond to critical outages during assigned on-call weeks.
What We Value
- Proficiency in Python, Java, and SQL.
- Familiarity with parallel data processing and Spark job optimization.
- Strong organizational skills and attention to detail, with the ability to prioritize effectively.
- Resourcefulness and creativity in fast-paced dynamic environments.
- Ability to work independently and collaboratively to solve ambiguous technical and operational challenges.
- Experience with root cause analysis and documenting solutions for broader impact.
- Enthusiasm for hands-on problem solving, continuous improvement, and knowledge sharing.