Data Metrics Specialist

Role Summary

The Senior Data Metrics Specialist leads performance analytics and operational measurement across complex software delivery environments.

This role develops metrics, dashboards, and reporting that provide visibility into delivery health, risks, dependencies, and efficiency while helping teams identify bottlenecks and improve predictability.

Responsibilities

• Establish and monitor KPIs and Agile flow metrics, including velocity, cycle time, lead time, throughput, flow efficiency, work in progress, and DORA metrics.
• Develop executive dashboards, automated reporting, and telemetry views for software delivery performance.
• Define data collection standards and measurement practices across Jira, Azure DevOps, GitLab, CI/CD pipelines, and related platforms.
• Gather, analyze, and validate requirements across engineering workflows.
• Analyze delivery processes to identify bottlenecks, dependencies, queue times, handoffs, and process inefficiencies.
• Lead data-driven improvement initiatives to optimize throughput and delivery predictability.
• Provide actionable performance insights to product teams, technical stakeholders, and leadership.
• Develop queries, dashboards, and automated reporting using business intelligence and statistical analysis tools.
• Analyze dependencies and workflow challenges across software delivery pipelines.
• Translate complex performance data into clear operational recommendations and executive-level insights.

Qualifications

• 5+ years of experience in software delivery performance analysis, Agile metrics, flow optimization, data analytics, or dashboard development.
• Strong knowledge of Agile methodologies, including Kanban, Scrum, Lean, or Scaled Agile.
• Advanced experience with lead time, cycle time, throughput, flow efficiency, work in progress, and DORA metrics.
• Experience developing dashboards and automated reporting using Power BI, Tableau, Grafana, or similar platforms.
• Proficiency with SQL and statistical data analysis.
• Strong understanding of CI/CD pipelines and platforms such as Jira, Azure DevOps, and GitLab.
• Ability to translate complex data into actionable recommendations for technical teams and leadership.
• Strong analytical, communication, documentation, and stakeholder management skills.
• Experience in government, regulated, or similarly complex technology environments is preferred.
• Must meet eligibility requirements for a U.S. Government security clearance. U.S. citizenship is required.
• Relevant education, training, certifications, or equivalent practical experience in data analytics, computer science, information systems, operations research, engineering, mathematics, business analytics, or a related field.