Data Entry Administrator - Excel - Remote Working

Summary: The Data Entry Administrator role is a fully remote position focused on managing customer inquiries and data processing within a small customer services team. The successful candidate will utilize Excel for reporting and data management while ensuring compliance with data protection legislation. This temporary role requires strong communication skills and the ability to handle complex customer concerns effectively. The position offers a full-time schedule with the possibility of part-time applications.

Key Responsibilities:

• Manage a caseload, providing advice on policy, legal, and regulatory issues, while documenting actions and outcomes.
• Support complex enquiries and escalations, offering guidance to clients and team members.
• Maintain up-to-date knowledge of relevant legislation and provide professional advice to internal and external customers.
• Assist in developing local policies and procedures in response to legislative changes.
• Review service provision and recommend improvements to local systems.
• Monitor local budgets, ensuring effective and appropriate use of resources.
• Organise work programmes, allocating tasks effectively within the team.
• Deliver management data and reports to the Senior Management Team.
• Serve as a subject matter expert in specific technical areas, supporting team members and updating local policies as needed.

Key Skills:

• Excellent communication and interpersonal skills, with the ability to engage tactfully and diplomatically with diverse customers.
• Strong problem-solving and analytical abilities, demonstrating attention to detail and accuracy.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Experience in budget planning and monitoring principles.
• Significant customer service experience, with a strong ethos for service excellence.
• Proven ability to work collaboratively in a team environment while managing conflicting demands.
• Capability to remain calm and effective under pressure.

Salary (Rate): £23.07

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other