Data Analyst

Summary: The Data Analyst role requires a professional with a strong background in analytics and customer insights, possessing over six years of experience in data analytics and three years specifically in customer experience analytics. The candidate will be responsible for transforming complex data into actionable insights and communicating findings to diverse audiences. Proficiency in programming and data visualization tools is essential for success in this position.

Key Responsibilities:

• Craft compelling stories using complex data sources to provide actionable insights tailored to stakeholders' needs.
• Create reports, visualizations, and dashboards to communicate results and analyses to technical and non-technical audiences.
• Work with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback.
• Collaborate with cross-functional teams to achieve project goals.

Key Skills:

• Degree in Analytics, Statistics, Mathematics, Computer/Data Science, Engineering, or a related field.
• 6+ years of experience in data analytics, data science, or related fields.
• 3+ years of experience in customer experience, customer support, or customer insights analytics.
• Strong programming skills in Python, R, and SQL.
• Proficiency in data visualization tools (e.g., Tableau, Power BI).
• Proficiency in utilizing statistical analytics techniques.
• Demonstrated ability to work collaboratively with cross-functional teams.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other