Data Analyst

Summary: The Data Analyst role requires a seasoned professional with over six years of experience in data analytics and related fields. The position emphasizes the ability to translate complex data insights into actionable recommendations for non-technical stakeholders, particularly in customer experience metrics. Candidates should be proficient in data querying languages and statistical analysis techniques, with a strong focus on customer feedback and operational metrics.

Key Responsibilities:

• Analyze data to derive insights and support decision-making processes.
• Utilize SQL and statistical analysis methods to query and interpret data.
• Communicate complex data findings to non-technical stakeholders effectively.
• Work with Customer Experience metrics, including NPS and CSAT.
• Evaluate customer support operational metrics.
• Apply statistical analysis techniques using tools like R or Python.

Key Skills:

• 6+ years of experience in data analytics or related analytical roles.
• Proficiency in SQL and statistical analysis methods.
• Experience in data-led storytelling and conveying insights to non-technical audiences.
• Familiarity with Customer Experience metrics and customer feedback analysis.
• Knowledge of customer support operational metrics.
• Experience with R, Python, or similar scripting languages/tools.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other