Summary: As a Business/Data Analyst, the role involves extracting, analyzing, and interpreting ITSM data to derive actionable insights that enhance service delivery and operational efficiency. The position requires collaboration with senior managers to implement data-driven strategies. The contract is set until May 2025, with a focus on remote work. Candidates should have a strong background in data analytics, particularly within IT and service management contexts.

Key Responsibilities:

• Extract, analyze, and interpret ITSM data to identify trends and actionable insights.
• Collaborate with senior managers to transform insights into effective strategies.
• Focus on continuous improvement and service management.
• Utilize visualization tools such as MicroStrategy, Tableau, and PowerBI.
• Ensure adherence to data quality and governance best practices.

Key Skills:

• 3+ years of experience in data analytics.
• Experience with ITSM, continuous improvement, or service management.
• Strong background in analyzing large data sets.
• Familiarity with ITSM frameworks and Lean Six Sigma methodologies.
• Proficiency in visualization tools like MicroStrategy, Tableau, and PowerBI.

Salary (Rate): 348.28

City: Manchester Area

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT