D365 Customer Insights Specialist
Posted Today by Global Tech Collective Ltd
£550 Per day
Outside
Remote
England, United Kingdom
Summary: The role of D365 Customer Insights Specialist involves leveraging Dynamics 365 Customer Insights to enhance data utilization for a UK organization that has recently implemented a new core platform. The position focuses on shaping data, refining customer journeys, and ensuring insights lead to meaningful customer engagement. This hands-on role is expected to start ASAP and is primarily remote, with occasional onsite requirements. It is an initial 6-month contract with a high likelihood of extension, classified as outside IR35.
Key Responsibilities:
- Utilize Dynamics 365 Customer Insights to enhance data usage.
- Shape data and refine customer journeys for better engagement.
- Trigger automated emails and SMS based on customer interactions.
- Work closely with teams to maximize value from the setup.
- Support the transition to the new core platform.
Key Skills:
- Strong experience with Dynamics 365 Customer Insights.
- Familiarity with the Data module of Customer Insights.
- Ability to analyze and shape data effectively.
- Experience in automating customer interactions via emails and SMS.
- Strong communication skills for team collaboration.
Salary (Rate): £550 daily
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
I’m working with a UK organisation who’ve recently rolled out a new core platform supporting frontline service and workshop operations, and they’re now looking for someone with strong Dynamics 365 Customer Insights experience to help them really make use of the data. The platform feeds into Dataverse, and they’re using Customer Insights Journeys to trigger automated emails and SMS based on customer interactions... so this is a hands-on role focused on shaping data, refining journeys, and making sure insights translate into meaningful engagement. They’re particularly keen to speak with people who’ve worked across Customer Insights (especially the Data module) and are comfortable getting into the detail to help teams get more value from the setup. It’s an initial 6 month contract (high likelihood of extension), sitting outside IR35, paying £500–£550 per day plus expenses, with an ASAP start. The role is predominantly remote. There may be a need to spend a couple of days onsite during the first two weeks, then typically once or twice a month after that. Interested? Hit the link in this advert to apply or get in touch directly for more information.