D365 CE Functional Consultant
Posted Today by Stott and May
Negotiable
Undetermined
Remote
London, UK
Summary: We are looking for an experienced Microsoft Dynamics 365 Customer Engagement (CE) Lead Consultant to guide clients through D365 CE implementations. The role involves leading functional design, coordinating delivery teams, and ensuring high-quality outcomes. The consultant will also mentor junior staff and support presales activities. This position is remote to start but requires accessibility to London.
Key Responsibilities:
- Lead requirements gathering, functional workshops, and solution design.
- Produce functional specifications, process maps, design documents, and project scope materials.
- Configure, test, and demonstrate D365 CE functionality across multiple modules.
- Oversee System Integration Testing, UAT, cutover and go-live activities.
- Mentor junior consultants and contribute to methodology, tooling, and best-practice development.
- Collaborate with project managers to manage risks, issues, and reporting.
- Support presales activities, including estimates, tender responses, and client demonstrations.
- Advise clients on CRM best practices and user experience improvements.
- Assist with technical architecture discussions, integrations, customisations, and reporting.
- Work with training teams to deliver end-user and super-user training.
Key Skills:
- Extensive experience as a CE Functional Lead or Senior Functional Consultant.
- Multiple end-to-end D365 CE implementation projects delivered.
- Strong understanding of Agile and Waterfall delivery approaches.
- Expert knowledge of at least four CE modules (eg, Sales, Service, Field Service, PSA, Social Engagement, USD, MS Portals, Gamification).
- Experience with SharePoint integration, Power Pages, and Azure DevOps.
- Excellent communication and stakeholder management skills at all organisational levels.
- Ability to lead functional teams across onshore/offshore models.
- Strong capability in Microsoft Project, Excel, Word, Visio, SharePoint.
- Solid understanding of PowerApps, Power Automate, CDM, and Power BI.
- CE Certifications required.
- Sector experience in Financial Services is preferred.
Salary (Rate): Up to £0.00 per annum
City: London
Country: UK
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
D365 CE Functional Consultant
Start: ASAP
Duration: 6-12 months
Location: remote to start, must be accessible to London
Rate: negotiable DoE
We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (CE) Lead Consultant for a contract engagement. The successful candidate will guide clients through end-to-end D365 CE implementations, lead functional design, and coordinate delivery teams to ensure high-quality outcomes.
Key Responsibilities
- Lead requirements gathering, functional workshops, and solution design.
- Produce functional specifications, process maps, design documents, and project scope materials.
- Configure, test, and demonstrate D365 CE functionality across multiple modules.
- Oversee System Integration Testing, UAT, cutover and go-live activities.
- Mentor junior consultants and contribute to methodology, tooling, and best-practice development.
- Collaborate with project managers to manage risks, issues, and reporting.
- Support presales activities, including estimates, tender responses, and client demonstrations.
- Advise clients on CRM best practices and user experience improvements.
- Assist with technical architecture discussions, integrations, customisations, and reporting.
- Work with training teams to deliver end-user and super-user training.
Required Skills & Experience
- Extensive experience as a CE Functional Lead or Senior Functional Consultant.
- Multiple end-to-end D365 CE implementation projects delivered.
- Strong understanding of Agile and Waterfall delivery approaches.
- Expert knowledge of at least four CE modules (eg, Sales, Service, Field Service, PSA, Social Engagement, USD, MS Portals, Gamification).
- Experience with SharePoint integration, Power Pages, and Azure DevOps.
- Excellent communication and stakeholder management skills at all organisational levels.
- Ability to lead functional teams across onshore/offshore models.
- Strong capability in Microsoft Project, Excel, Word, Visio, SharePoint.
- Solid understanding of PowerApps, Power Automate, CDM, and Power BI.
- CE Certifications required.
- Sector experience in Financial Services is preferred.