D&T Help Desk Analyst

D&T Help Desk Analyst

Posted Today by Motion Recruitment Partners, LLC

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Negotiable
Undetermined
Remote
Remote
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Authentications Help Desk Support Microsoft 365 Microsoft Office Microsoft Office 365 Microsoft Teams Mobile Devices Multi-Factor Authentication Technical Support

Summary: The D&T Help Desk Analyst is responsible for providing first-level technical support to users, addressing issues related to software, login, email, and mobile devices. This role emphasizes customer service and requires strong troubleshooting skills to guide users through technical solutions. The position is remote and involves handling a high volume of service calls daily. The role offers a potential for conversion to full-time employment based on headcount approval.

Key Responsibilities:

  • Handle approximately 30-40 service calls per day.
  • Provide technical support for software-related issues.
  • Troubleshoot login and account access issues.
  • Resolve Microsoft Office 365-related problems.
  • Assist users with email support.
  • Support mobile device issues.
  • Deliver exceptional customer service while resolving technical concerns.
  • Walk users through troubleshooting steps to resolve issues.

Key Skills:

  • 2+ years of Help Desk or Technical Support experience.
  • High School Diploma or GED.
  • Help Desk technical support experience.
  • Troubleshooting technical issues.
  • Microsoft Office 365 Suite.
  • Email support.
  • Login and account troubleshooting.
  • Excellent customer service skills.
  • Strong communication skills.
  • Ability to guide users through troubleshooting step-by-step.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: D&T Help Desk Analyst
Job Location: TX (Remote)
Job Duration: 12 Months (Possibility of Conversion)
Work Schedule

  • Monday - Friday
  • 7:00 AM - 4:00 PM CST
Position Overview
The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-focused role that requires strong troubleshooting skills and the ability to guide users through technical solutions.
Typical Responsibilities
  • Handle approximately 30-40 service calls per day.
  • Provide technical support for software-related issues.
  • Troubleshoot login and account access issues.
  • Resolve Microsoft Office 365-related problems.
  • Assist users with email support.
  • Support mobile device issues.
  • Deliver exceptional customer service while resolving technical concerns.
  • Walk users through troubleshooting steps to resolve issues.
Required Experience
  • 2+ years of Help Desk or Technical Support experience.
Education
  • High School Diploma or GED.
Required Technical Skills
  • Help Desk technical support experience.
  • Troubleshooting technical issues.
  • Microsoft Office 365 Suite.
  • Email support.
  • Login and account troubleshooting.
Nice-to-Have Skills
  • Multi-Factor Authentication (MFA) experience.
  • Desktop support experience.
  • Knowledge of computer troubleshooting.
  • iOS experience.
Soft Skills
  • Excellent customer service skills.
  • Strong communication skills.
  • Ability to guide users through troubleshooting step-by-step.
Certifications
  • None required.
Work Environment
  • Customer service-focused role.
  • Call center environment.
  • Primarily independent work with team support available as needed.
Conversion Opportunity
  • Potential for full-time conversion based on headcount approval.
Interview Process
  1. Culture Interview (Microsoft Teams)
  2. Technical Interview (Microsoft Teams)
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