Summary: The role of Executive Security Expert at Hacked.com involves providing remote technical support to clients dealing with hacked accounts and cybersecurity issues. The position requires strong analytical and customer support skills to ensure client satisfaction while helping them secure their digital presence. The expert will also play a crucial role in alleviating client stress during recovery processes. This is a contract-based position with flexible working hours, requiring a minimum commitment of 30 hours per week.

Key Responsibilities:

• Provide day-to-day technical support to customers.
• Recover hacked accounts and secure online accounts.
• Utilize analytical skills to identify and resolve customer issues.
• Ensure high levels of customer satisfaction.
• Help clients manage stress during recovery processes.
• Work independently and remotely.
• Cover a few hours every other weekend at an increased rate.

Key Skills:

• Strong customer support skills.
• Excellent analytical skills.
• Exceptional written and verbal communication skills.
• Technical support experience.
• Cybersecurity background.
• Experience with customer relationship management (CRM) software.
• A Master's degree in computer science, cybersecurity, or a related field.
• Ability to work independently and remotely.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT