Summary: The Support Agent at Hacked.com is a remote contract role focused on providing technical support to customers dealing with hacked accounts and ensuring their digital security. The position requires strong customer support and analytical skills to resolve issues and maintain high customer satisfaction. The role also involves calming clients during stressful situations related to cybersecurity incidents. Flexibility in work hours is a key feature of this position, with a minimum requirement of 30 hours per week.

Key Responsibilities:

• Provide day-to-day technical support to customers.
• Recover hacked accounts and secure online accounts.
• Utilize analytical skills to identify and resolve customer issues.
• Ensure high levels of customer satisfaction.
• Assist clients in managing stress related to cybersecurity incidents.

Key Skills:

• Strong customer support skills.
• Excellent analytical skills.
• Exceptional written and verbal communication skills.
• Technical support experience.
• Cybersecurity background.
• Experience with customer relationship management (CRM) software.
• Ability to work independently and remotely.
• Bachelor's degree in computer science or a related field.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT