CX/UX Specialist

CX/UX Specialist

Posted 1 day ago by 1751355423

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Negotiable
Outside
Remote
USA
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Cross-Functional Collaboration Customer Insights Experience Design Management Process Optimisation Security Clearance Stakeholder Management Storytelling Strategic Thinking User Experience User Experience Design (UX)

Summary: The CX/UX Specialist role focuses on enhancing customer experience through strategic design and user experience decisions. This position requires collaboration across departments to create impactful customer journeys while advocating for the customer perspective. The specialist will leverage data-driven insights to drive innovation and continuous improvement in customer experience initiatives. The role is fully remote and emphasizes building a customer-first culture within the organization.

Key Responsibilities:

  • Support mission-critical customer experience initiatives.
  • Set strategic direction for customer experience initiatives aligned with business goals.
  • Foster collaboration across departments to create seamless customer journeys.
  • Advocate for the customer perspective in decision-making.
  • Ensure activities deliver tangible value and enhance overall experience.
  • Weave diverse workstreams into a compelling narrative showcasing accomplishments.
  • Build strong relationships with stakeholders to secure buy-in for CX initiatives.
  • Cultivate a customer-first culture throughout the organization.
  • Continuously seek innovative ways to elevate customer experience.
  • Leverage customer insights and analytics for decision-making and process optimization.
  • Lead transformation in the organization's approach to customer experience.
  • Gather and package customer feedback and research to support leadership decisions.
  • Develop strategies for improving CX and plan for measurable outcomes.
  • Drive projects to completion while maintaining respect for colleagues.
  • Clearance Required: Clearable.
  • Location: 100% Remote Position.

Key Skills:

  • Experience in customer experience and user experience design.
  • Strong strategic thinking and decision-making skills.
  • Ability to foster cross-functional collaboration.
  • Advocacy for customer perspective in projects.
  • Data-driven approach to strategy and decision-making.
  • Strong storytelling and communication skills.
  • Experience in building stakeholder relationships.
  • Ability to cultivate a customer-first culture.
  • Innovative mindset for continuous improvement.
  • Experience in gathering and analyzing customer feedback.
  • Project management skills to drive initiatives to completion.
  • Clearable security clearance.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Title : CX/UX Specialist

Duration: Fulltime

Location: 100% Remote

Job Description:

  • We are seeking a CX/UX Specialist to support this mission-critical program.
  • CX Visionary: Sets the strategic direction for all customer experience initiatives, ensuring alignment with overarching business goals and customer needs. Make strategic design and user-experience decisions related to core, and new, functions and features.
  • Cross-Functional Orchestrator: Breaks down silos, fostering collaboration across departments to create seamless and impactful customer journeys.
  • Voice of the Customer Champion: Relentlessly advocates for the customer perspective, infusing their voice into every decision and project.
  • Value Maximizer: Scrutinizes all activities and roles through a customer-centric lens, ensuring they deliver tangible value and enhance the overall experience.
  • Storyteller Extraordinaire: Weaves together diverse workstreams into a compelling narrative that showcases accomplishments and inspires future possibilities.
  • Stakeholder Engager: Builds strong relationships with stakeholders, securing buy-in and enthusiasm for CX initiatives through transparent communication and data-driven insights.
  • Culture Catalyst: Cultivates a customer-first culture throughout the organization, empowering employees to prioritize and deliver exceptional experiences.
  • Results-Driven Innovator: Continuously seeks new and innovative ways to elevate the customer experience, driving measurable business outcomes. Ensures quality in deliverables and programmatic outputs based on customer defined success criteria
  • Data-Driven Strategist: Leverages customer insights and analytics to inform decision-making, optimize processes, and personalize interactions.
  • Change Agent: Leads the charge in transforming the organization's approach to customer experience, driving continuous improvement and adaptation.
  • Creatively gather and package compelling customer feedback, research, and other data to develop insights to support leadership decision-making
  • Bring together the right people and supporting culture to develop strategies for improving CX, and plan for achieving measurable outcomes
  • Drive opportunities and projects through to completion creatively within a bureaucracy, while maintaining respect for colleagues and tactfully building coalitions of support
  • Clearance Required: Clearable,
  • Location: 100% Remote Position
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