Responsibilities
- Conduct compliance reviews of customer complaints related to regulated money movement services, reviewing account history, case notes, transaction records, and customer interactions across internal systems to build a complete and accurate picture of each matter
- Review and interpret the scope of assigned compliance and legal matters, escalating to compliance or legal staff when clarification is needed and following established process documents with limited oversight
Requirements
- 2+ years of experience in a compliance, customer dispute resolution, or legal/investigative support role, preferably within a financial services, fintech, or SaaS company with regulated money movement or payments products
- Demonstrated experience conducting research across multiple systems and synthesizing findings into clear, organized deliverables
- Experience with regulatory compliance, consumer financial protection, or money movement services a strong plus
- Exceptional attention to detail and the ability to review high volumes of case records, identify relevant facts, and synthesize findings into a clear, accurate narrative
- Self-motivated and able to work independently with minimal guidance in a high-pressure, deadline-driven environment
- Inquisitive and detail-oriented; Ability to think objectively, question assumptions, and pursue the full story behind a customer complaint or legal matter
- Strong written and verbal communication skills; Able to summarize complex research findings for both legal and non-legal audiences
- Advanced research and analytical skills with proven ability to locate specific records across disparate systems
- Expert at managing multiple active matters simultaneously in a fast-paced legal and compliance environment
- Demonstrates strong problem-solving abilities and proactively surfaces process improvement opportunities
- Excellent organizational and project management skills; Maintains accurate records and tracking throughout the full lifecycle of each assigned matter
- Ability to maintain composure under pressure and make sound, well-reasoned decisions
- Displays a high level of professional judgment, integrity, commitment, and teamwork
- Preferred: hands-on experience with Salesforce; Ability to query and navigate records efficiently to locate responsive data
Rate:
Not specified
Location:
Tucson
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Data & Analytics
Seniority Level:
Mid-Level