Customer Support Specialist (Remote)
Summary: The Customer Support Specialist role is a remote contract position focused on providing expert assistance with AI tools and resolving customer issues related to AI-driven products. The specialist will engage with users through various communication channels, troubleshoot technical problems, and document customer feedback to enhance usability. This position offers the chance to work with a leading company in the Technology, Information, and Internet industry. Candidates will be evaluated based on their skills and technical qualifications.
Key Responsibilities:
- Respond to customer inquiries about AI tool functionality and usage through chat, email, and ticketing systems.
- Troubleshoot technical issues related to AI models, APIs, or platform integrations.
- Document recurring customer issues and escalate complex problems to engineering teams.
- Provide detailed solutions and step-by-step guidance for AI-related workflows.
- Monitor customer feedback to identify trends and suggest improvements for AI tool usability.
Key Skills:
- Experience providing customer support for AI tools or platforms is required.
- Proficiency in troubleshooting technical issues related to AI models or APIs is required.
- Ability to explain complex AI concepts in simple, actionable terms is required.
- Strong written and verbal communication skills are required.
- Familiarity with ticketing systems and CRM tools is preferred.
Salary (Rate): £34.00 hourly
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: Customer Support Specialist (Remote)
Location: Remote (Work from Anywhere)
Job Type: Contract
Payout: $30 - $34/hour
Role Overview: We are hiring for one of our clients, seeking an AI Customer Support Specialist to work on a contract basis. This role requires expertise in troubleshooting AI tools and resolving customer issues related to AI-driven products. The position involves assisting users with platform-specific AI functionalities and ensuring seamless customer experiences.
Key Responsibilities:
- Respond to customer inquiries about AI tool functionality and usage through chat, email, and ticketing systems.
- Troubleshoot technical issues related to AI models, APIs, or platform integrations.
- Document recurring customer issues and escalate complex problems to engineering teams.
- Provide detailed solutions and step-by-step guidance for AI-related workflows.
- Monitor customer feedback to identify trends and suggest improvements for AI tool usability.
Required Skills & Qualifications:
- Experience providing customer support for AI tools or platforms is required.
- Proficiency in troubleshooting technical issues related to AI models or APIs is required.
- Ability to explain complex AI concepts in simple, actionable terms is required.
- Strong written and verbal communication skills are required.
- Familiarity with ticketing systems and CRM tools is preferred.
More About the Opportunity: This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to enhanced customer experiences with AI-driven solutions. The position provides exposure to cutting-edge AI technologies and their real-world applications.
Equal Opportunity Employer: We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.
Apply Now!
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