Customer Support Representative - Mobile Support (Level 2)
Posted Today by Axiom Software Solutions Ltd
Negotiable
Undetermined
Remote
London, UK
Summary: The Customer Support Representative - Mobile Support (Level 2) role involves providing operational support to customers through various communication channels, including calls, chat, and email. The position requires proficiency in Norwegian and a commitment to delivering high-quality customer service. Candidates should be proactive and detail-oriented, with a focus on troubleshooting mobile device issues. This is a remote position based in the UK, requiring availability for US shift hours.
Key Responsibilities:
- Respond to customer inquiries via calls, chat, email, and portal support
- Troubleshoot basic Android and iOS mobile device issues
- Process service requests and maintain accurate customer account information
- Manage tickets effectively using ServiceNow (or similar systems)
- Resolve issues promptly and within Service Level Agreements (SLAs)
- Maintain professional communication and ensure high customer satisfaction
Key Skills:
- Norwegian language proficiency (B2 or above) - mandatory
- Strong verbal and written communication skills
- Basic knowledge of Android and iOS devices
- Freshers or candidates with 0-6 months of BPO/customer support experience preferred
- Comfortable working US shift hours (6 PM - 6 AM IST) and rotational schedules
- Computer literate and able to use ticketing tools
Salary (Rate): undetermined
City: London
Country: UK
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Title: Customer Support Representative - Mobile Support (Level 2)
Location: Remote (UK)
Contract: 12 Months, IR35 - All Inclusive
Language Requirement: Norwegian (B2 or above) - Mandatory
About the Role:
We are looking for a Customer Support Representative - Mobile Support to join our Operations team. This role provides day-to-day operational support to customers via inbound calls, live chat, email, portal activities, and ServiceNow tickets. The ideal candidate is proactive, detail-oriented, and committed to delivering a high-quality, white glove customer experience.
Key Responsibilities:
-
Respond to customer inquiries via calls, chat, email, and portal support
-
Troubleshoot basic Android and iOS mobile device issues
-
Process service requests and maintain accurate customer account information
-
Manage tickets effectively using ServiceNow (or similar systems)
-
Resolve issues promptly and within Service Level Agreements (SLAs)
-
Maintain professional communication and ensure high customer satisfaction
Skills & Qualifications:
-
Norwegian language proficiency (B2 or above) - mandatory
-
Strong verbal and written communication skills
-
Basic knowledge of Android and iOS devices
-
Freshers or candidates with 0-6 months of BPO/customer support experience preferred
-
Comfortable working US shift hours (6 PM - 6 AM IST) and rotational schedules
-
Computer literate and able to use ticketing tools
Education:
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Minimum: High School (12th pass) with excellent communication skills
-
Preferred: B.Sc, B.Com, BA, or Diploma holders (12+3 years of education)
Working Conditions:
-
Initial training from office, followed by fully remote UK work
-
Must have reliable high-speed Internet and a professional home workspace
-
Available for video calls during training and one-on-one discussions
-
Work in a 24x7 rotational shift environment
Selection Process:
-
Norwegian Language Assessment
-
Operations Interview
How to Apply:
Please send your CV and details to: (see below)