Customer Support Agent - Japanese and Korean Speaking

In this role you will primarily be supporting a global art brand end-to-end Online Customer Support. This role is entirely remote and for a limited time period on a freelance contractual basis. A passion for art and high fashion is desired, with solid experience of Phone, Email and Live Chat support channels. Experience with CRM platforms would be advantageous but not essential. You will need access to a computer or laptop, compatible with the software we use, and a stable internet connection. Full training, support and software will be provided to successful candidates. Hours of work: June 9th: 2pm - 10pm KST June 10th - 20th (excluding weekends): 9am - 5pm KST.

Key Skills - Customer Support Agent Previous experience delivering Online Customer Support and Community Management Knowledge of art and fashion Excellent written and verbal communication skills Experience with Phone Support Superb time management Copywriting and proofreading High accuracy and attention to detail Responding to customers in a timely manner Use of Slack, Google Suite, Microsoft Teams and collaboration tools Passion for delivering excellent customer service

Roles & Responsibilities Managing and responding to Online Customer Service queries a from our client accounts on a daily basis. Effectively responding to all Customer Support and Community Management tickets. Pro-actively escalating and spotting potential PR threats, and following support briefs. Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager.

What's On Offer Monthly invoice paid within 24 hours Standard hourly rate Fully remote working If this role sounds like a good fit, we’d love to hear from you!