Customer Support | $35/hr Remote | Mercor

Summary: The role at Mercor involves recording voice sessions with a Southern English (UK) accent for AI model training. Candidates will make real phone calls to a demo line, ensuring natural delivery and accurate metadata entry. The position is remote and offers flexible hours between 10 to 40 hours per week. Training support will be provided to ensure successful execution of the role's responsibilities.

Key Responsibilities:

• Place real phone calls to a demo line and record natural, caller-side-only audio sessions.
• Speak clearly with a Southern English (UK) accent while spelling names, email addresses, and phone numbers.
• Vary tone, pace, and delivery to sound natural, including pauses and filler words where appropriate.
• Record calls across multiple environments (quiet, slight background noise, speaker mode, muffled voice).
• Accurately enter call metadata and required details into a shared tracking sheet.

Key Skills:

• Clear and natural Southern English (UK) accent.
• Ability to place real phone calls (VoIP calls are not permitted).
• Strong attention to detail when following call instructions and recording metadata.
• Comfortable providing speaker details such as speaker ID/name, gender, age group, primary language, and geographic ethnicity.
• Ability to complete approximately 3 hours of recorded conversation by December 28.

Salary (Rate): £35.00/hr

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT