Customer Support | $35/hr Remote | Mercor

Summary: The role at Mercor involves recording voice sessions with a clear UK London-area accent as part of a project to develop AI models. Candidates will make real phone calls to a demo line, ensuring natural speech patterns and accurate metadata entry. The position is remote and requires a commitment of 10 to 40 hours per week. Training support will be provided to assist with the recording process.

Key Responsibilities:

• Place real phone calls to a demo line and record natural, caller-side-only audio sessions.
• Speak clearly with a UK London-area accent while spelling names, email addresses, and phone numbers.
• Vary tone, pace, and delivery to sound natural, including pauses and filler words where appropriate.
• Record calls across multiple environments (quiet, slight background noise, speaker mode, muffled voice).
• Accurately enter call metadata and required details into a shared tracking sheet.

Key Skills:

• Clear and natural UK accent from the London area.
• Ability to place real phone calls (VoIP calls are not permitted).
• Strong attention to detail when following call instructions and recording metadata.
• Comfortable providing speaker details such as speaker ID/name, gender, age group, primary language, and geographic ethnicity.
• Ability to complete approximately 3 hours of recorded conversation by December 28.

Salary (Rate): £35.00/hr

City: London Area

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT