Customer Success Manager (CSM) Uipath with Sales
Posted Today by EA Team, Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The Customer Success Manager (CSM) for UiPath is tasked with maximizing customer value and business outcomes from automation investments. This role involves acting as a strategic partner to customers, focusing on adoption, retention, and expansion by aligning UiPath's capabilities with customer goals. The CSM is responsible for customer engagement, value realization, issue management, and growth opportunities. The position requires a strong understanding of the UiPath platform and excellent stakeholder management skills.
Key Responsibilities:
- Act as the primary point of contact for assigned UiPath customers post-implementation.
- Build trusted relationships with business, IT, and automation stakeholders.
- Drive customer onboarding, adoption, and long-term success.
- Conduct regular business reviews (QBRs).
- Define and track customer success plans, KPIs, and ROI.
- Identify opportunities to expand automation use cases.
- Promote best practices for UiPath governance and scalability.
- Proactively identify risks and drive mitigation plans.
- Act as a customer advocate coordinating with internal teams.
- Support renewals, upsell, and cross-sell opportunities.
- Identify expansion opportunities within customer accounts.
- Guide customers on Automation CoE setup and maturity.
- Educate customers on UiPath roadmap and best practices.
Key Skills:
- Experience in Customer Success, Account Management, or Program Management.
- Functional or hands-on understanding of UiPath RPA platform.
- Experience working with enterprise customers.
- Strong communication and stakeholder management skills.
- UiPath certifications (Business Analyst, Advanced Developer, Solution Architect) preferred.
- Exposure to RPA, Intelligent Automation, AI/ML, Process Mining preferred.
- Experience with ERP systems such as SAP or Oracle preferred.
- Bachelor’s degree in Engineering, Computer Science, Management, or related field.
- MBA or automation-related certifications are a plus.
- Customer-centric mindset.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment.
Salary (Rate): £75 yearly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role Overview
The Customer Success Manager (CSM) – UiPath is responsible for ensuring customers achieve maximum value and business outcomes from their UiPath automation investments. The role acts as a strategic partner to customers, driving adoption, value realization, retention, and expansion by aligning UiPath capabilities with customer business goals.
Key Responsibilities
Customer Engagement & Success
- Act as the primary point of contact for assigned UiPath customers post-implementation.
- Build trusted relationships with business, IT, and automation stakeholders.
- Drive customer onboarding, adoption, and long-term success.
- Conduct regular business reviews (QBRs).
Value Realization & Adoption
- Define and track customer success plans, KPIs, and ROI.
- Identify opportunities to expand automation use cases.
- Promote best practices for UiPath governance and scalability.
Issue Management & Advocacy
- Proactively identify risks and drive mitigation plans.
- Act as a customer advocate coordinating with internal teams.
Growth & Retention
- Support renewals, upsell, and cross-sell opportunities.
- Identify expansion opportunities within customer accounts.
Enablement
- Guide customers on Automation CoE setup and maturity.
- Educate customers on UiPath roadmap and best practices.
Mandatory Skills & Qualifications
- Experience in Customer Success, Account Management, or Program Management.
- Functional or hands-on understanding of UiPath RPA platform.
- Experience working with enterprise customers.
- Strong communication and stakeholder management skills.
Preferred Skills
- UiPath certifications (Business Analyst, Advanced Developer, Solution Architect).
- Exposure to RPA, Intelligent Automation, AI/ML, Process Mining.
- Experience with ERP systems such as SAP or Oracle.
Education
- Bachelor’s degree in Engineering, Computer Science, Management, or related field.
- MBA or automation-related certifications are a plus.
Key Competencies
- Customer-centric mindset.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment
Role - Customer Success Manager (CSM) – UiPath