Customer Success Management - AI trainer
Posted Today by micro1
Negotiable
Undetermined
Remote
EMEA
Summary: Join a dynamic team as a Customer Success Management - AI trainer, where your expertise will enhance AI-driven customer engagement. This role focuses on developing training materials and strategies to improve AI model performance and customer satisfaction. You will collaborate with various teams to implement best practices in customer success management. Your contributions will shape the future of AI in customer interactions.
Key Responsibilities:
- Design and implement training materials and rubrics to enhance AI model performance in customer success scenarios.
- Collaborate cross-functionally with product, engineering, and data science teams to identify key areas for AI improvement.
- Influence AI-driven onboarding and adoption strategies based on real-world customer success management best practices.
- Utilize your relationship management skills to advocate for customer needs within the AI training process.
- Continuously analyze account retention trends and surface actionable insights for AI model training and refinement.
- Contribute to a culture of innovation and excellence by sharing feedback and identifying process enhancement opportunities.
- Champion clear written and verbal communication, distilling complex processes into understandable training guidelines.
Key Skills:
- Proven experience in customer success management, with a track record of driving retention and customer advocacy.
- Expertise in onboarding, product adoption, and relationship management processes.
- Strong cross-functional collaboration abilities, working effectively with technical and non-technical stakeholders.
- Exceptional written and verbal communication skills, with a keen eye for detail.
- Demonstrated ability to analyze customer data and translate insights into actionable training.
- Experience creating documentation, rubrics, or enablement materials in a SaaS or technology-driven environment.
- Passion for leveraging AI and data to improve customer outcomes.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Title: Customer Success Management - AI trainer
Job Type: Contract (Full-time or Part-time)
Location: Remote
Job Summary: Join our customer's team as a Customer Success Management - AI trainer, where your industry knowledge will help shape the future of AI-driven customer engagement. In this pivotal role, you will leverage your expertise in customer success management to enhance AI models and develop actionable training rubrics, ensuring next-level product adoption and customer satisfaction.
Key Responsibilities:
- Design and implement training materials and rubrics to enhance AI model performance in customer success scenarios.
- Collaborate cross-functionally with product, engineering, and data science teams to identify key areas for AI improvement.
- Influence AI-driven onboarding and adoption strategies based on real-world customer success management best practices.
- Utilize your relationship management skills to advocate for customer needs within the AI training process.
- Continuously analyze account retention trends and surface actionable insights for AI model training and refinement.
- Contribute to a culture of innovation and excellence by sharing feedback and identifying process enhancement opportunities.
- Champion clear written and verbal communication, distilling complex processes into understandable training guidelines.
Required Skills and Qualifications:
- Proven experience in customer success management, with a track record of driving retention and customer advocacy.
- Expertise in onboarding, product adoption, and relationship management processes.
- Strong cross-functional collaboration abilities, working effectively with technical and non-technical stakeholders.
- Exceptional written and verbal communication skills, with a keen eye for detail.
- Demonstrated ability to analyze customer data and translate insights into actionable training.
- Experience creating documentation, rubrics, or enablement materials in a SaaS or technology-driven environment.
- Passion for leveraging AI and data to improve customer outcomes.