Customer Service Specialist
Summary: The Customer Service Specialist role involves answering phone calls and assisting users with troubleshooting basic technology challenges. Candidates are expected to provide exceptional customer service while resolving issues related to technology operations. A background in technical support is preferred, along with relevant educational qualifications. This position is fully remote.
Key Responsibilities:
- Answer phone calls and assist users in troubleshooting basic technology challenges.
- Guide users through common troubleshooting steps, such as clearing browser history and cache.
- Provide exceptional customer service and support in a professional environment.
Key Skills:
- A high school diploma is required; an associate degree or bachelor's degree is preferred.
- 3+ years of experience providing service and support to customers/clients in a professional environment.
- A strong understanding of how to operate and troubleshoot technology.
- Proven ability to provide exceptional customer service and experience.
- Previous experience providing technical support is highly preferred.
- Salesforce experience.
- Any technology education, training, or certifications.
Salary (Rate): £18.00 hourly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Responsibility Summary/Job Description | These individuals will answer phone calls and work with users to troubleshoot basic challenges. For example, have you tried clearing your browser history and cache; Have you tried logging out and logging back in; etc. |
Required Qualifications |
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Preferred Qualifications | Previous experience providing technical support is highly preferred. Salesforce experience Any technology education, training, or certifications |
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