customer service representative
Posted Today by Randstand (USA)
Negotiable
Outside
Remote
new york, new york (remote)
Summary: A dynamic Customer Support Lead is sought to lead frontline support operations, focusing on enhancing customer experience and mentoring the Tier 1 support team. This role emphasizes problem-solving and collaboration with customers to streamline processes. The position is remote and based in New York. The candidate will champion customer satisfaction while developing team capabilities.
Key Responsibilities:
- Lead frontline support operations.
- Enhance customer experience.
- Mentor Tier 1 support team.
- Collaborate with customers to streamline processes.
- Problem-solve effectively.
Key Skills:
- Strong problem-solving abilities.
- Experience in customer support.
- Leadership and mentoring skills.
- Excellent communication skills.
- Ability to work collaboratively.
Salary (Rate): £22 - hourly
City: New York
Country: United States
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
job summary: A natural problem-solver who thrives on helping customers and empowering teams? We are looking for a dynamic Customer Support Lead to take the helm of our frontline support operations. In this role, you won't just be putting out fires-you will be the ultimate champion for the customer experience, while simultaneously mentoring our Tier 1 support team to be the best in the business. You will partner closely with our customer to streamline proc
title: customer service representative
salary: $22 - $28 per hour
location: new york, new york (remote)
misc1: Outside IR35
misc2: