Key Responsibilities
- Provide Tier-2/3 technical support across AI platforms such as Anthropic Claude, Microsoft Copilot, OpenAI/ChatGPT, Figma AI, Cursor and internal AI applications
- Troubleshoot API integrations, authentication/SSO issues, configurations and adoption challenges
- Manage AI platform licenses, utilization, reporting and cost optimization
- Support vendor management, procurement activities and platform evaluations
- Design and build AI agents, integrations and automation solutions
- Develop reusable prompts, agent templates and integration patterns
- Handle incidents, platform changes, upgrades and technical rollouts
- Maintain documentation, runbooks, SOPs and audit/change records
- Support AI governance, data privacy, security and responsible AI practices
- Create training materials and enablement resources for technical and non-technical users
Core Requirements
- 1–4 years of experience in IT Operations, Technical Support, Platform Management or IT Systems
- Hands-on experience with at least 3 AI/developer platforms , such as Claude, Microsoft Copilot, OpenAI, Figma, Cursor or similar tools
- Experience with license management, software provisioning and vendor management
- Strong troubleshooting, incident management and change management experience
- Working knowledge of Python, JavaScript or SQL
- Understanding of APIs, REST/GraphQL and Postman or similar tools
- Basic cloud knowledge – AWS, Azure or GCP
- Experience with Microsoft 365, particularly SharePoint and Teams
- Knowledge of Excel, SQL, Power BI, Tableau or similar reporting/analytics tools
- Familiarity with Git/version control
Preferred
- BE/BTech, preferably from an IIT
- Experience with AI adoption, AI governance or MLOps
- ITIL, CompTIA, AWS or Azure certification
- Experience developing chatbots, conversational AI or intelligent automation
- Knowledge of GDPR, SOC 2, HIPAA or other security/compliance frameworks
- Experience within life sciences, biotech or other regulated environments
Rate:
£150/day
Location:
London
IR35 Status:
Inside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Mid-Level