Customer Service Consultant

Company Description Taurus Utility Consultants specializes in cost reduction, energy efficiency, and utility management services for businesses. The company offers tailored solutions including multi-utility procurement, tariff assessments, carbon footprint reduction, and new connections for power, gas, water, and broadband. With a strong focus on energy reduction and renewable energy solutions, Taurus provides end-to-end project management handled by fully-certified professionals. By leveraging market expertise, Taurus ensures businesses achieve the best value and efficiency in their utility management, while helping to reduce costs and environmental impact.

Role Description This is a full-time remote role for a Customer Service Consultant. The selected candidate will provide professional customer service, addressing client inquiries, managing customer accounts, and delivering tailored solutions for utility and energy management. Responsibilities include resolving customer concerns, maintaining high levels of customer satisfaction, and ensuring an exceptional customer experience. The role also involves coordinating and supporting various aspects of the service delivery process for utility solutions, maintaining accurate records, and consistently fostering long-term client relationships.

Qualifications Proficient in Customer Service and Customer Support to effectively address client needs and resolve issues Strong Customer Satisfaction and Customer Experience skills to ensure positive outcomes and build loyalty Excellent Interpersonal and communication skills to establish trust and maintain relationships Proven ability to deliver tailor-made solutions and meet client expectations Experience in the energy or utility sector is an advantage Ability to work independently in a remote environment with strong organizational and time-management skills Problem-solving abilities and an understanding of billing, invoicing, and procurement processes are beneficial