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Customer Service Advisor - Regulated
Posted 3 days ago by 1756804487
Negotiable
Undetermined
Remote
Bristol
Summary: The Outbound Customer Services Advisor role involves supporting individuals after bereavement by making outbound calls and providing guidance on next steps, including the likelihood of Probate. The position requires handling sensitive conversations with professionalism and achieving performance targets. This role is remote but is associated with offices in Bristol and Manchester. Background checks, including a DBS and Basic Credit Check, are required for this position.
Key Responsibilities:
- Make outbound calls to individuals following bereavement.
- Provide guidance on next steps and determine the likelihood of Probate being required.
- Handle sensitive conversations with care and professionalism.
- Achieve performance targets to ensure successful outcomes for clients.
Key Skills:
- Compassionate and driven attitude.
- Ability to handle sensitive conversations.
- Strong communication skills.
- Experience in customer service.
- Ability to achieve performance targets.
Salary (Rate): £12.60 per hour
City: Bristol
Country: UK
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Outbound Customer Services Advisor
Location: Remote, UK based - offices based in Bristol & Manchester
Salary: £12.60 per hour (weekly pay)
Job Type: 6 months (possibility to extend)
Background Checks: DBS and Basic Credit Check Required
About the Role:
Our client's legal team is looking for a compassionate and driven Outbound Customer Services Advisor to support individuals following bereavement. The role involves making outbound calls, providing guidance on next steps, and determining the likelihood of Probate being required.
Handling sensitive conversations with care and professionalism is essential, as is achieving performance targets to ensure successful outcomes for client.