Summary: The Customer Service Advisor role at FixMyCar involves building and maintaining relationships with customers to ensure exceptional satisfaction throughout their journey. The position requires effective communication and problem-solving skills, with a focus on meeting customer needs and business objectives. This is a 6-month fixed-term contract within a vibrant team dedicated to enhancing customer service standards. Previous experience in complaint handling is desirable but not essential.

Key Responsibilities:

• Building and maintaining relationships with customers through telephone and written communication.
• Responding to and initiating communications with customers to ensure their needs are met.
• Owning customer issues to ensure timely delivery of requirements.
• Recording detailed notes for reference by other business areas.
• Proactively hitting personal and team targets to meet customer needs and business objectives.
• Making recommendations to improve quality and customer care standards.
• Supporting team members and line manager with Garage Network Team projects.
• Continually developing knowledge and skills to meet individual and team objectives.
• Handling a high volume of inbound calls and emails.

Key Skills:

• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to empathise with customers and handle complaints.
• Active listening skills to understand customer needs.
• Proficiency in using computers, email, and CRM systems.
• Time management and multitasking abilities.
• Previous experience in a customer-facing role is preferred.

Salary (Rate): undetermined

City: Reading

Country: United Kingdom

Working Arrangements: remote

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other