Customer Onboarding Manager
Posted Today by Oliver Bernard
£45 Per hour
Outside
Remote
United Kingdom
Summary: The Customer Onboarding Manager role is a fully remote position focused on onboarding and managing key accounts within primary and secondary schools for a leading EdTech SaaS company. The manager will oversee the onboarding process, coordinate data migration, and facilitate training schedules. This position requires strong project and change management skills, along with the ability to build customer relationships. The role is ideal for candidates with experience in enterprise SaaS and an interest in the education sector.
Key Responsibilities:
- Own the onboarding process for multiple schools simultaneously.
- Coordinate data migration and training schedules.
- Manage stakeholder relationships and build customer connections.
- Interpret data and simplify it for schools' understanding.
- Utilize CRMs effectively in the onboarding process.
Key Skills:
- Experience in Software as a Service (SaaS).
- Strong project management skills.
- Strong change management skills.
- Stakeholder management experience.
- Comfortable managing data migration processes.
- Expertise in Excel, Google Sheets, and relevant tools.
- EdTech experience is desirable.
Salary (Rate): £300.00 daily
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Customer Onboarding Manager
Fully remote (UK based)
Paying £275-£300 per day (Outside IR35)
Oliver Bernard have partnered with a leading EdTech SaaS company who are looking for a Customer Onboarding Manager to help onboard and manage several key accounts across primary and secondary schools.
You will be responsible for owning the onboarding process of multiple schools at any given time, and support on co-ordinating data migration and training schedules.
Customer Onboarding Manager requirements:
- Software as a service (SaaS) – essential
- Strong project management skills
- Strong change management skills
- Stakeholder management and evidence of building customer relationships
- Comfortable managing data migration processes
- Experience using CRMs and ability to interpret data and simplify for schools to understand
- Expertise in Excel, Google Sheets, and relevant tools
- EdTech experience – desirable
This is a fully remote role (UK based only)
Contract details:
Ideal start date: 1st October
Duration: Initial 6 months
Day rate: £275-£300 (Outside IR35)
If you have an interest in the education space and have experience working in an enterprise SaaS environment, then this role could be for you.
Please apply now for more details!