Customer Engagement Manager - Cloud Migration & Portfolio Management

Summary: The Customer Engagement Manager for Cloud Migration & Portfolio Management is responsible for managing multiple migration projects across strategic customer accounts while providing consultative guidance on cloud adoption strategies. This role requires balancing resources effectively, developing business cases, and collaborating with technical teams to ensure successful migration initiatives. The position is remote, with occasional travel to customer locations, and is classified as outside IR35.

Key Responsibilities:

• Manage multiple migration projects simultaneously across strategic customer accounts
• Develop portfolio-level roadmaps and migration strategies
• Balance resources effectively across multiple concurrent migration initiatives
• Implement/Build standardized processes and templates to ensure consistency across the portfolio
• Provide consultative guidance to clients on modernization strategies and cloud adoption frameworks
• Align cloud migration initiatives with clients' business goals and digital transformation objectives
• Develop business cases and ROI models for cloud migration at enterprise scale
• Identify opportunities for innovation and continuous improvement across client engagements
• Experience developing long-term roadmaps for enterprise cloud adoption
• Proven track record of identifying cross-project dependencies and critical paths
• Ability to anticipate and mitigate risks at both project and portfolio levels
• Collaborate with technical teams to understand application landscapes and dependencies
• Contribute to migration approach discussions, bridging business requirements with technical solutions
• Support architects in developing practical migration patterns that can be applied across projects
• Maintain awareness of relevant cloud technologies and migration best practices to facilitate informed decision-making
• Help translate technical concepts into business terms for effective stakeholder communication
• Familiarity with application portfolio assessment and rationalization tools
• Understanding of cloud economics and FinOps principles
• Knowledge of enterprise architecture frameworks (TOGAF, Zachman)
• Familiarity with containerization, microservices architecture, and serverless computing
• Strong data analysis abilities to evaluate application portfolios and prioritize migration waves
• Experience using quantitative methods to assess migration complexity and effort
• Ability to create decision matrices for migration strategy selection
• Proficiency in developing business cases with TCO/ROI calculations

Key Skills:

• 14-16 years of experience with 7+ years of Program management
• 14 plus years of IT Infrastructure experience
• Experience in managing large-scale cloud migration projects
• Knowledge of IT infrastructure, networking, and security principles
• Experience with Migration, Modernize and DevOps practices and tools
• Familiarity with compliance and regulatory requirements related to cloud computing
• Minimum of 7 years of experience in project management, with a focus on cloud computing and migration projects
• Extreme familiarity with Cloud Adoption framework and Well Architected Framework
• Strong analytical skills, business-focused and passionate about the customer experience
• Must be able to work in a dynamic work environment
• Excellent communication skills, resourcefulness, and ingenuity in solving problems
• Ability to work with minimal supervision while managing a variety of responsibilities
• Proficiency with cloud platforms (e.g., AWS, Azure, cloud architecture, and cloud services)
• Proficiency in project management tools (e.g., MS Project, Jira, Trello) and methodologies (e.g., Agile, Waterfall)
• Certifications: PgMP and/or PMP. AWS Solutions Architect (Pro/Associate), Preferred - Azure Solutions Architect, or Google Cloud Platform Professional Cloud Architect

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT