Customer Billing SME / Designer
Posted Today by Kforce Technology Staffing
Negotiable
Undetermined
Remote
Remote or Boston, Massachusetts
Summary: The Customer Billing SME/Designer role involves providing specialized knowledge in customer service systems, particularly in billing and service orders. The position requires application development skills using mainframe technologies and collaboration with various teams to implement solutions while ensuring compliance with financial regulations. The role also includes documentation and problem resolution responsibilities. This position is primarily remote but may also be based in Boston, Massachusetts.
Key Responsibilities:
- Provide specialized insights in CSS (Customer/1), service order, and billing.
- Design, code, test, and debug mainframe applications using COBOL, JCL, DB2, and CICS.
- Work closely with business analysts, business team, and project managers to understand requirements and implement solutions.
- Ensure adherence to financial regulations and data security policies.
- Assist with project documentation and training materials.
- Coordinate with support teams to ensure timely issue resolution.
- Develop and maintain an understanding of customer-specific business environments and service level agreements.
- Identify and resolve customer problems using defined procedures and document troubleshooting efforts.
Key Skills:
- Deep expertise in Customer Service Systems (CSS).
- Proficient in CSS functional area - Service orders (primary area), Billing, and Finance.
- Experience in application development using mainframe technologies (C/1 package, COBOL, JCL, DB2, SQL, and C).
- Collaborate with technical teams to validate functionality and support system, lifecycle, and regression testing.
- Strong analytical skills and attention to detail for accurate defect reporting and resolution.
Salary (Rate): £50 hourly
City: Boston
Country: United States
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Billing SME/Designer in Syracuse, NY.
Roles and Responsibilities:
* Expert Knowledge: Provide specialized insights in CSS (Customer/1), service order and Billing
* Application Development: Design, code, test, and debug mainframe applications using COBOL, JCL, DB2 and CICS
* Project Collaboration: Work closely with business analysts, business team and project managers to understand requirements and implement solutions
* Data Security & Compliance: Ensure adherence to financial regulations and data security policies
* Documentation: Assist with project documentation and training materials
* Liaison: Coordinate with support teams to ensure timely issue resolution
* Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements
* Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts
REQUIREMENTS:
* Deep expertise in Customer Service Systems (CSS)
* Proficient in CSS functional area - Service orders (primary area),Billing and Finance
* Experience in application development using mainframe technologies (C/1 package, COBOL, JCL , DB2, SQL and C)
* Collaborate with technical teams to validate functionality and support system, lifecycle, and regression testing.
* Possess strong analytical skills and attention to detail for accurate defect reporting and resolution
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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