Technical Requirements
- Administration & implementation knowledge of CTERA PORTAL, Apache Tomcat appliances, and Postgres database with replication processes
- Demonstrated experience in installing, configuring, and managing CTERA PORTAL infrastructure, Windows workstations, VMware appliances, and LINUX/CENTOS operating systems.
- Experience in CTERA PORTAL, LINUX OS, and Windows OS upgrades.
- Monitoring of CTERA PORTAL infrastructure and coordination with vendor for resolution.
- Experience with Problem diagnosis and Solution.
- Expert skills in Availability, Reporting and Capacity Management.
- Experience in managing SLA/service delivery metrics.
- Practical knowledge of WINDOWS OS workstation components.
- Display multi-tasking expertise and patience to troubleshoot critical issues under pressure.
- Experience with disaster recovery technologies and data replication.
- Play an active role in Enterprise Service Management including alerts, incidents, service requests, and change management requests related to storage.
- Identify opportunities for automation and implement using scripts and other automation tools.
- Provide Tier 2/3 support to large customer base (agents) who use CTERA PORTAL for daily file storage.
- Knowledge about using ticketing system for daily operations Servicenow.
- Knowledge on ITIL processes
- Excellent communication skills, both verbal and written.
- Willing to work on 24x7 support
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified