CRM System Project Manager
Posted 2 weeks ago by Hays Specialist Recruitment
£52,000 Per year
Undetermined
Remote
Leeds, UK
Summary: The role of CRM System Project Manager involves leading a significant CRM platform transformation project for a large public sector organization on a 12-month fixed-term contract. The position requires collaboration with internal teams to modernize user experience and enhance customer engagement. The role is primarily remote with weekly travel to Leeds. Candidates should possess strong project management experience, particularly in digital transformation and CRM projects.
Key Responsibilities:
- Lead the mobilisation and delivery of the CRM platform transformation project.
- Collaborate with internal Developers, Business Analysts, and Team Leaders.
- Drive high-paced development and modernise the user experience.
- Define the platform's strategic direction and align development with organisational priorities.
- Ensure the platform meets the evolving needs of internal users.
Key Skills:
- Proven experience in project management, ideally within digital transformation and CRM projects.
- Strong understanding of the software development life cycle.
- Experience working with internal customer groups and facilitating user engagement.
- Excellent communication, stakeholder management, and problem-solving skills.
- Ability to lead change, embed innovation, and manage competing priorities.
- Familiarity with Office 365, SharePoint, and database/spreadsheet tools.
- Desirable: Six Sigma, UX research, digital product coaching, or business analysis experience.
Salary (Rate): £52k yearly
City: Leeds
Country: UK
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Your new company
A large public sector organisation is looking for an experienced IT Project Manager to lead a new CRM system improvement project on a 12 months FTC basis. This is a remote role with travel to Leeds on a weekly basis.
Your new role
As the CRM System Project Manager, you'll lead the mobilisation and delivery of this critical CRM platform transformation. Working closely with internal Developers, Business Analysts, and Team Leaders, you'll drive high-paced development, modernise the user experience, and embed a refreshed customer engagement model.You'll play a key role in shaping the platform's strategic direction-defining its purpose, aligning development with organisational priorities, and ensuring it meets the evolving needs of internal users.
What you'll need to succeed
- Proven experience in project management, ideally within digital transformation and CRM projects
- Strong understanding of the software development life cycle
- Experience working with internal customer groups and facilitating user engagement
- Excellent communication, stakeholder management, and problem-solving skills
- Ability to lead change, embed innovation, and manage competing priorities
- Familiarity with Office 365, SharePoint, and database/spreadsheet tools
- Desirable: Six Sigma, UX research, digital product coaching, or business analysis experience
What you'll get in return
- A competitive salary negotiable on experience
- Flexible, home-based working with occasional weekly travel to Leeds
- The opportunity to lead a high-impact digital transformation project
- A collaborative, mission-driven culture focused on innovation and social impact
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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