CRM Project Manager
Posted 6 days ago by Hays Specialist Recruitment
£52,000 Per year
Undetermined
Remote
Leeds, UK
Summary: The role of IT Project Manager involves leading a CRM system improvement project for a large public sector organization on a 12-month fixed-term contract. This position requires remote work with weekly travel to Leeds, focusing on mobilizing and delivering a critical platform transformation. The Project Manager will collaborate with internal teams to modernize user experience and align development with organizational priorities. Strong project management experience, particularly in digital transformation and CRM, is essential for success in this role.
Key Responsibilities:
- Lead the mobilisation and delivery of a CRM platform transformation project.
- Collaborate with internal Developers, Business Analysts, and Team Leaders.
- Drive high-paced development and modernize user experience.
- Define the platform's strategic direction and align development with organizational priorities.
- Ensure the platform meets the evolving needs of internal users.
Key Skills:
- Proven experience in project management, ideally within digital transformation and CRM projects.
- Strong understanding of the software development life cycle.
- Experience working with internal customer groups and facilitating user engagement.
- Excellent communication, stakeholder management, and problem-solving skills.
- Ability to lead change, embed innovation, and manage competing priorities.
- Familiarity with Office 365, SharePoint, and database/spreadsheet tools.
- Desirable: Six Sigma, UX research, digital product coaching, or business analysis experience.
Salary (Rate): £52k yearly
City: Leeds
Country: UK
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Your new company
A large public sector organisation is looking for an experienced IT Project Manager to lead a new CRM system improvement project on a 12 months FTC basis. This is a remote role with travel to Leeds on a weekly basis.
Your new role
As the Project Manager, you'll lead the mobilisation and delivery of this critical CRM platform transformation. Working closely with internal Developers, Business Analysts, and Team Leaders, you'll drive high-paced development, modernise the user experience, and embed a refreshed customer engagement model.You'll play a key role in shaping the platform's strategic direction-defining its purpose, aligning development with organisational priorities, and ensuring it meets the evolving needs of internal users.
What you'll need to succeed
- Proven experience in project management, ideally within digital transformation and CRM projects
- Strong understanding of the software development life cycle
- Experience working with internal customer groups and facilitating user engagement
- Excellent communication, stakeholder management, and problem-solving skills
- Ability to lead change, embed innovation, and manage competing priorities
- Familiarity with Office 365, SharePoint, and database/spreadsheet tools
Desirable:
- Six Sigma, UX research, digital product coaching, or business analysis experience
What you'll get in return
- A competitive salary negotiable on experience
- Flexible, home-based working with occasional weekly travel to Leeds
- The opportunity to lead a high-impact digital transformation project
- A collaborative, mission-driven culture focused on innovation and social impact
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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