CRM Product Owner
Posted Today by 1771503001
£500 Per day
Outside
Remote
Remote work, England
Summary: The CRM Product Owner will oversee the transition of the Fibre CRM platform into the Marketing & Business Development function, focusing on maximizing its commercial value. This hands-on role involves driving adoption, improving data quality, and ensuring effective change management. The urgency of the position is heightened as the platform is already live and requires immediate attention for ownership transfer. The role is remote and can be based anywhere in Europe.
Key Responsibilities:
- Own CRM product strategy, roadmap, budget, and priorities (value, outcomes, sequencing)
- Drive adoption plan, usage targets and comms cadence
- Shape solution approach with CRM Admin input on feasibility/config options
- Ensure capability is enabled and measurable via dashboards that evidence adoption
- Helpdesk & support model
- Supplier management & release planning
- Access management (joiners/movers/leavers)
- Data quality & integrity
- Change control & backlog
- Release management
- Training, comms & adoption (ongoing)
- Engagement letters governance
- Compliance / audits / security
Key Skills:
- Direct experience with Fibre CRM
- Proven experience owning a CRM platform in BAU (roadmap, backlog, governance)
- Strong Product Owner or product leadership background
- Experience leading CRM adoption across multiple teams
- Strong stakeholder management, including senior partners and directors
- Experience managing releases, UAT, and go/no-go decisions
- Comfortable working in regulated or governance-heavy environments
- Background in professional services or accountancy firms (bonus)
- Exposure to accounting tools (Iris, Sage, Xero, QuickBooks) (bonus)
Salary (Rate): £500 per day
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
CRM Product Owner – HIRING ASAP
Start Date: ASAP
Duration: 3 Months (View to extend)
Location: Remote (Can be based anywhere in Europe)
Rate: £400 - £500 per day, outside IR35
Summary
The CRM Product Owner will take full ownership of the platform as responsibility transitions from ITO into the Marketing & Business Development function.
This is a critical, hands-on role focused on maximising the commercial value of Fibre CRM — driving adoption, improving data quality, embedding consistent ways of working, and ensuring controlled, well-governed change. The urgency is high, as Fibre is already live, and ownership needs to be transferred to allow ITO to focus on other priorities.
Responsibilities
- Own CRM product strategy, roadmap, budget, and priorities (value, outcomes, sequencing)
- Drive adoption plan, usage targets and comms cadence.
- Shape solution approach with CRM Admin input on feasibility/config options.
- Ensure capability is enabled and measurable via dashboards that evidence adoption.
- Helpdesk & support model
- Supplier management & release planning
- Access management (joiners/movers/leavers)
- Data quality & integrity
- Change control & backlog.
- Release management.
- Training, comms & adoption (ongoing)
- Engagement letters governance
- Compliance / audits / security
Key Skills
Essential
- Direct experience with Fibre CRM
- Proven experience owning a CRM platform in BAU (roadmap, backlog, governance)
- Strong Product Owner or product leadership background
- Experience leading CRM adoption across multiple teams.
- Strong stakeholder management, including senior partners and directors.
- Experience managing releases, UAT, and go/no-go decisions.
- Comfortable working in regulated or governance-heavy environments.
Bonus
- Background in professional services or accountancy firms
- Exposure to accounting tools (Iris, Sage, Xero, QuickBooks)