CRM Campaign Manager / Content Manager
Posted 1 week ago by Ceox Services Ltd
Negotiable
Undetermined
Remote
United Kingdom
Summary: The CRM Content Manager role focuses on managing and executing email marketing campaigns within the Dynamics 365 Customer Insights platform for a UK Public Sector project. The position requires strong functional expertise in campaign management, including building segments and journeys, as well as solid HTML/CSS skills for email template design. This hands-on role emphasizes stakeholder communication and the full campaign lifecycle from creation to reporting. The ideal candidate should be detail-oriented and organized, with a background in regulated environments.
Key Responsibilities:
- Building and executing email marketing campaigns in D365 Customer Insights – Journeys
- Creating segments, automated journeys, and triggered communications
- Designing and developing responsive email templates using HTML/CSS
- Managing the full campaign lifecycle from build to reporting and optimization
- Working closely with CEOX stakeholders and Public Sector client teams
- Establishing reusable campaign assets and structured CRM content libraries
Key Skills:
- Strong background in email marketing campaign management
- Hands-on experience building segments and journeys in D365 Customer Insights
- Solid HTML/CSS email build skills
- Experience delivering campaigns end-to-end in regulated or structured environments
- Strong stakeholder communication skills
- Detail-oriented and organized
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Description – (CRM Content Manager) Content Manager - Dynamics 365 Customer Insights Contract | Remote | UK Public Sector Project
OVERVIEW
At Ce ox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights – Journeys.
We are looking for an experienced CRM Content Manager (Contractor) to join our project team and take ownership of campaign creation and execution within the platform. This is a hands-on, delivery-focused role. There is no development required, but strong functional expertise and end-to-end campaign experience are essential.
Who We’re Looking For
- Strong background in email marketing campaign management
- Hands-on experience building segments and journeys in D365 Customer Insights
- Solid HTML/CSS email build skills
- Experience delivering campaigns end-to-end in regulated or structured environments
- Strong stakeholder communication skills
What you will be doing
- Building and executing email marketing campaigns in D365 Customer Insights – Journeys
- Creating segments, automated journeys and triggered communications
- Designing and developing responsive email templates using HTML /CSS
- Managing the full campaign lifecycle from build to reporting and optimization
- Working closely with CEOX stakeholders and Public Sector client teams
- Establishing reusable campaign assets and structured CRM content libraries
Desirable
- Experience with Dynamics 365 Customer Voice
- Previous public sector experience
We’re looking for someone who is detail-oriented, organised, and comfortable working in a stakeholder-driven environment.
If you’re a D365 CRM specialist with strong campaign execution experience and available for a contract opportunity, we’d love to hear from you.
Contract Details
- Contract Type: Freelance / Contract
- Location: Remote (UK-based candidates preferred)
- Start Date: ASAP
- Clearance: Candidates must be eligible to work with UK Government departments / BPSS.