CRM Architect & Solution Designer

CRM Architect & Solution Designer

Posted 1 day ago by Harnham

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£400 Per day
Outside
Remote
London Area, United Kingdom
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Application Programming Interface (API) Automation Business Strategies Change Management Constituent Relationship Management Customer Data Management Customer Relationship Management (CRM) Software Data Management Enterprise Integration Extract Transform Load (ETL) HubSpot CRM Input/Output Management Mapping Software Marketing Automation Microservices Microsoft 365 Microsoft Excel Microsoft PowerPoint Microsoft Visio Solution Architecture Solution Design Stakeholder Management Technical Documentation Workflow Automation Workflows

Summary: The CRM Architect & Solution Designer will lead the design of a new CRM system for two merged entities, focusing on integrating varying levels of CRM maturity. This role demands technical expertise and the ability to align business objectives with scalable designs, ensuring rapid delivery and compliance. The position is a 3-month contract, requiring a hands-on approach to solution design and implementation planning. The role is remote but requires the candidate to be based in the UK.

Key Responsibilities:

  • Assess existing CRM requirements across both organisations and their respective markets.
  • Develop detailed technical and functional requirement documentation.
  • Align and consolidate requirements into a single unified list for the new CRM system.
  • Design a unified CRM solution covering functional features, workflows, and usage processes.
  • Produce a comprehensive solution architecture blueprint ready for stakeholder review.
  • Define enterprise integration points and dependencies.
  • Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
  • Develop a CRM Change Management Plan in coordination with people and training teams.

Key Skills:

  • Proven experience designing, building, and launching large-scale CRM solutions.
  • Strong understanding of workflow automation, data modelling, and integrations.
  • Experience unifying CRM systems across multi-market organisations.
  • Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
  • Skilled at defining both technical and functional requirements with a high degree of clarity.
  • Experience translating business strategy into scalable technical design.
  • Strong knowledge of APIs, ETL pipelines, and microservices architecture.
  • Experience integrating CRM, marketing automation, and ERP systems.
  • Awareness of global localisation and compliance challenges.

Salary (Rate): £400 daily

City: London Area

Country: United Kingdom

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

CRM Architect & Solution Designer 3-Month Contract £400 Per Day Outside IR35 Remote Working (Must be UK Based)

We’re seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and the ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness.

Key Responsibilities

  • Stage 1: Analysis & Mapping (Weeks 1–4)
  • Assess existing CRM requirements across both organisations and their respective markets.
  • Develop detailed technical and functional requirement documentation.
  • Align and consolidate requirements into a single unified list for the new CRM system.
  • Stage 2: Unified Design Blueprint (Weeks 5–8)
  • Design a unified CRM solution covering:
  • Functional : Features, workflows, and usage processes.
  • Technical : Data flows, integrations, APIs, and consent management.
  • Produce a comprehensive solution architecture blueprint ready for stakeholder review.
  • Stage 3: Integration & Implementation Planning (Weeks 9–12)
  • Define enterprise integration points and dependencies.
  • Build a detailed CRM launch and implementation plan, including automation sequencing and market-specific integrations.
  • Develop a CRM Change Management Plan in coordination with people and training teams.

Skills & Experience

  • CRM Platforms: HubSpot, Microsoft 365
  • Data & Integration: SQL/NoSQL Databases, API Gateways, Microservices
  • Tools: PowerPoint (executive output), Excel (technical documentation), Visio / Lucidchart (solution architecture)
  • Proven experience designing, building, and launching large-scale CRM solutions.
  • Strong understanding of workflow automation, data modelling, and integrations.
  • Experience unifying CRM systems across multi-market organisations.
  • Demonstrated ability to produce enterprise-grade CRM blueprints and documentation.
  • Skilled at defining both technical and functional requirements with a high degree of clarity.
  • Experience translating business strategy into scalable technical design.
  • Strong knowledge of APIs, ETL pipelines, and microservices architecture.
  • Experience integrating CRM, marketing automation, and ERP systems.
  • Awareness of global localisation and compliance challenges.
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