We are seeking an experienced Conversational AI Engineer with strong Telecom/Contact Center experience and expertise in Google Dialogflow CX / CX Agent Studio. The ideal candidate will own conversational design, intent taxonomy, production quality, and release management while serving as the primary technical contact for client stakeholders.
Key Responsibilities
- Own and govern a production intent taxonomy of 150+ intents.
- Design and optimize conversational flows, prompts, parameters, and fulfillment logic.
- Build and manage generative/agentic AI capabilities including Playbooks, Generators, Data Store Agents, tools/connectors, and guardrails.
- Lead root-cause analysis for no-match, fallback, misroute, and escalation issues.
- Manage regression testing, evaluation datasets, and production release readiness.
- Coordinate deployments across Dev, Staging, and Production environments.
- Partner with business and technical stakeholders to translate requirements into conversational solutions.
- Mentor and quality-review offshore engineering resources.
Required Skills
- 4+ years of production Conversational AI experience.
- 2+ years of Google Dialogflow CX / CX Agent Studio or equivalent.
- Experience managing 150+ intents in a contact center environment.
- Strong Generative AI / Agentic AI experience.
- Telecom, cable, or subscription-services experience preferred.
- Experience with testing, evaluation, versioning, and release management.
- Google Cloud Conversational Agents/CES certification preferred.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
AI & Machine Learning
Seniority Level:
Mid-Level