Contract Support Analyst.

Key Responsibilities;

• Complete and process vendor re-onboarding documentation for existing customers, including W-9s, vendor registration forms, insurance certificates, and any customer-required supplier portal registrations
• Serve as the primary point of contact for customers during the re-onboarding process, ensuring all required documentation is submitted accurately and on time
• Proactively contact existing customers via phone and email to inform them of the company name change and provide any supporting documentation required to update their vendor records
• Track and maintain a status log of all re-onboarding activities, documenting outstanding items and following up as needed to ensure timely completion
• Coordinate internally with Finance, Legal, and Operations to obtain the correct documentation and approvals required by each customer
• Respond to customer inquiries related to the name change, vendor setup, and onboarding requirements in a professional and timely manner
• Identify and escalate any customers with complex onboarding requirements or contractual concerns to the Sr. Contracts Manager

Key Requirements and Technology Experience:

• 1 3 years of experience in vendor management, contract administration, customer service, or a related field
• Strong written and verbal communication skills
• Highly organized with the ability to manage multiple tasks and deadlines concurrently
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with vendor/supplier portals a plus
• Familiarity with lab services, life sciences, or facilities management industries a plus
• Self-starter who can work independently with minimal supervision
• Customer-focused with a professional and courteous demeanor
• Comfortable making outbound calls and managing follow-up communications