Contract Service Designer
Posted 1 day ago by WRK digital
£70 Per hour
Inside
Remote
England, United Kingdom
Summary: The role of Contract Service Designer involves collaborating with a leading consultancy to enhance healthcare delivery through user-centered service design. The position requires experienced professionals to work on national projects for the NHS, focusing on understanding user needs and improving service efficiency. The contract is inside IR35 and is set for a duration of three months. The role is remote, with the option to work from Leeds or London HQ.
Key Responsibilities:
- Research and understand user needs, behaviours, and pain points through qualitative and quantitative methods.
- Map and analyse end-to-end service journeys, ecosystems, and touchpoints.
- Co-design services with users, stakeholders, and cross-functional teams.
- Translate insights into service concepts, blueprints, and prototypes.
- Identify opportunities to improve efficiency, usability, and customer satisfaction.
- Collaborate closely with product managers, UX designers, developers, and business stakeholders.
- Test, iterate, and refine service solutions based on feedback and data.
- Support implementation of service designs and ensure alignment with the original intent.
- Document service standards, principles, and design decisions.
Key Skills:
- Proven experience as a Service Designer in complex, user-centred environments.
- Strong knowledge of service design methodologies and tools.
- Experience working on public sector or healthcare projects is highly desirable.
- Ability to communicate design concepts clearly and influence stakeholders.
- Familiarity with GDS (Government Digital Service) standards and accessibility principles.
- Excellent collaboration and problem-solving skills.
- Desirable experience with prototyping and design tools (e.g., Figma, Miro).
- Understanding of policy and regulatory considerations in service design.
- Background in research and data-driven design approaches.
Salary (Rate): £525.00 daily
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Contract Service Designer
Location: UK Remote (Leeds and London HQ)
Contract Type: Inside IR35
Duration: 3 months
Day Rate: £525 per day
About the Role
WRK digital are proud to partner with a leading consultancy delivering high-impact projects for the NHS . We are seeking 3 experienced Service Designers to join the team on inside IR35 contracts, ideally starting on Monday 12th January. These postitions focus on designing and improving services that make a real difference to healthcare delivery and patient outcomes. You could be working one of 3 national level projects that are at a mix of pre-discovery, discovery & BETA stages.
Key Responsibilities
- Research and understand user needs, behaviours, and pain points through qualitative and quantitative methods.
- Map and analyse end-to-end service journeys, ecosystems, and touchpoints.
- Co-design services with users, stakeholders, and cross-functional teams.
- Translate insights into service concepts, blueprints, and prototypes.
- Identify opportunities to improve efficiency, usability, and customer satisfaction.
- Collaborate closely with product managers, UX designers, developers, and business stakeholders.
- Test, iterate, and refine service solutions based on feedback and data.
- Support implementation of service designs and ensure alignment with the original intent.
- Document service standards, principles, and design decisions.
Required Skills & Experience
- Proven experience as a Service Designer in complex, user-centred environments.
- Strong knowledge of service design methodologies and tools.
- Experience working on public sector or healthcare projects is highly desirable.
- Ability to communicate design concepts clearly and influence stakeholders.
- Familiarity with GDS (Government Digital Service) standards and accessibility principles.
- Excellent collaboration and problem-solving skills.
Desirable
- Experience with prototyping and design tools (e.g., Figma, Miro).
- Understanding of policy and regulatory considerations in service design.
- Background in research and data-driven design approaches.
Interested? Contact WRK digital today to learn more and apply for this exciting opportunity to shape services that impact millions across the UK.