Summary: The Contract Revenue Operations Analyst will support and enhance the operational framework of the revenue organization at Customer.io. This role emphasizes process efficiency, documentation management, and cross-functional project coordination to ensure effective lead routing and data flow. The ideal candidate will possess strong analytical skills and a process-oriented mindset to drive operational clarity across various teams. The contract is for 6 months with the possibility of extension.

Key Responsibilities:

• Map, document, and continuously improve key revenue processes across the sales funnel, identifying bottlenecks and areas for optimization.
• Own and maintain process documentation to ensure internal alignment, transparency, and consistency across global teams.
• Partner with stakeholders in Sales, Marketing, Customer Success, and Systems to scope and implement operational improvements.
• Manage and coordinate cross-functional projects that impact revenue teams, ensuring timely execution, stakeholder communication, and clear project tracking.
• Support and improve lead/account routing logic and workflows to ensure speed-to-lead and alignment with go-to-market strategy.
• Help with territory planning and account ownership within the CRM, ensuring accurate assignments and clean data.
• Conduct process audits and identify opportunities for automation and scalability within core GTM workflows.
• Collaborate with RevOps leadership to align operational efforts with broader revenue goals and initiatives.
• Assist in the creation of SOPs, training materials, and enablement documentation to support new processes or tool rollouts.
• Monitor system usage, data accuracy, and process adherence to ensure compliance and effectiveness.
• Work with systems administrators to implement updates and workflows that reflect evolving business needs.
• May be required to support the team with Deals Desk responsibilities and processes.

Key Skills:

• Strong understanding of GTM processes, including lead management, sales stages, and routing logic.
• Proficiency in CRM platforms (e.g., Salesforce) and project management tools (e.g., Notion, Linear).
• Excellent documentation skills with high attention to detail and clarity.
• Strong analytical and problem-solving skills; able to interpret data and process flows effectively.
• Excellent collaboration and communication skills with the ability to work cross-functionally.
• Experience with process mapping tools (e.g., Miro) is a plus.
• Comfortable with change management and stakeholder coordination.
• Experience as a Salesforce system administrator with Lightning UX (or equivalent experience).
• Preferably has hands-on experience with tools such as marketing automation software, PlanHat, LinkedSquares, RevenueHero, Gong, or similar platforms.
• Possesses an ownership mindset and proactively researches, plans, and executes projects from start to finish.
• Highly collaborative and people-oriented; makes strategic decisions with empathy and thoughtfulness.
• Ability to meet deadlines and adapt quickly in a fast-paced environment.
• Results-driven with the ability to break down complex problems into actionable goals and aligned initiatives.
• Available to collaborate with team members in US EST/CST time zones for at least 4 hours per day.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other