Contract IT Service Desk Engineer
Posted 1 day ago by Spectrum IT Recruitment
Negotiable
Undetermined
Remote
Basingstoke, England, United Kingdom
Summary: The role of Contract IT Service Desk Engineer involves providing day-to-day IT support primarily focused on Microsoft technologies within a small team. The engineer will manage support tickets, assist with Microsoft 365 migrations, and contribute to cloud project work. This position is fully remote, with an option for hybrid working from the Basingstoke office. The role requires strong customer service skills and a proactive approach to problem-solving.
Key Responsibilities:
- 1st/2nd line support via phone and email
- Manage tickets in line with SLAs
- Support Microsoft 365 environments
- Maintain backups, monitoring, and endpoint security
- Assist with onboarding and basic infrastructure upgrades
Key Skills:
- 3+ years IT support experience (MSP preferred)
- Strong Microsoft 365 admin experience
- Windows server admin
- Windows 10/11
- Knowledge of SharePoint/Intune
- Basic networking knowledge (DNS, TCP/IP, DHCP, VPN, Firewalls)
- Desirable: Any experience in the following Azure, Hyper-V, macOS
Salary (Rate): undetermined
City: Basingstoke
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Contract IT Service Desk Engineer
Duration: 3 months
IR35 Status: Small Company Exemption
Location: Fully remote working, Basingstoke office if hybrid working is preferred
Our client is seeking Contract IT Support Engineer to support a Microsoft-focused MSP delivering primarily BAU support and assist with cloud project work. You'll provide day-to-day IT support while contributing to Microsoft 365 migrations and modern workplace deployments. Working in a small team, you'll take ownership of tickets, ensuring timely resolution and excellent customer service.
Key Responsibilities
- 1st/2nd line support via phone and email
- Manage tickets in line with SLAs
- Support Microsoft 365 environments
- Maintain backups, monitoring, and endpoint security
- Assist with onboarding and basic infrastructure upgrades
Key Skills
- 3+ years IT support experience (MSP preferred)
- Strong Microsoft 365 admin experience
- Windows server admin
- Windows 10/11
- Knowledge of SharePoint/Intune
- Basic networking knowledge (DNS, TCP/IP, DHCP, VPN, Firewalls)
- Desirable: Any experience in the following Azure, Hyper-V, macOS.
If you're a contract IT support engineer with excellent customer service skills, please apply to the role for immediate consideration.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.