Content Governance Program Manager-IT Change Management

Summary: Lead the implementation of a content governance strategy aimed at enhancing the accuracy, accessibility, and consistency of employee-facing IT communications. The role involves managing the content governance program, establishing policies and standards, engaging stakeholders, and identifying tooling opportunities for continuous improvement. The position requires extensive experience in content management and change initiatives within IT organizations.

Key Responsibilities:

• Drive end-to-end execution of the content governance program, including planning, cross-functional coordination, risk tracking, and stakeholder reporting.
• Establish content policies, standards, and lifecycle processes (creation, approval, publishing, maintenance, archiving).
• Collaborate with IT, Communications, and SMEs; provide training and enable adoption of governance practices.
• Identify tooling opportunities (e.g., CMS, knowledge bases); monitor KPIs to optimize governance effectiveness over time.

Key Skills:

• 10+ years leading complex, cross-functional content or change management initiatives.
• Strong background in content lifecycle management, content governance, or digital knowledge systems.
• Excellent communication and stakeholder management skills.
• Prior experience working within IT organizations or on technology-driven change projects.
• Certifications: PMP, PgMP, or equivalent.
• Tools: SharePoint, Confluence, ServiceNow Knowledge, CMS platforms.
• Familiarity with change management frameworks (e.g., Prosci ADKAR).

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT