Content Designer/Content Strategist
Posted Today by Russell Tobin
Negotiable
Undetermined
Remote
United Kingdom
Summary: The Content Strategist role involves creating and optimizing self-service support content for a global Help Center, focusing on enterprise and business products. The position requires collaboration with various cross-functional teams to ensure the delivery of clear and user-friendly documentation. The candidate will manage multiple content projects and utilize analytics to enhance content performance. This is a contract position based in the UK, with remote working arrangements.
Key Responsibilities:
- Create and maintain Help Center / support content for product updates and launches
- Translate complex product and policy information into simple, jargon-free language
- Manage multiple content projects end-to-end under tight deadlines
- Collaborate with product teams and subject matter experts to gather requirements and validate accuracy
- Work through review cycles with legal/policy stakeholders before publishing
- Publish and maintain content in content management systems (CMS)
- Use analytics, search insights and feedback signals to optimize content performance
Key Skills:
- 3+ years professional writing/editing experience (support/help content preferred)
- Strong writing, editing, and content QA skills
- Experience working with multiple stakeholders and fast-changing priorities
- Comfortable working independently and driving projects to completion
- Experience with ticketing/project tools (e.g., Jira/Asana/ServiceNow)
- Familiarity with content analytics and search optimization (SEO/internal search)
- XML experience is a plus
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Title: Content Strategist (Help Center / Support Content) – Contract
About the role
We’re looking for a strong content professional to support a global Help Center content team. This role focuses on creating and optimizing scaled self-service support content for enterprise and business products. You’ll work closely with cross-functional partners including Product, Operations, Marketing, Legal, and Policy teams to deliver clear, accurate and user-friendly support documentation.
Key Responsibilities
- Create and maintain Help Center / support content for product updates and launches
- Translate complex product and policy information into simple, jargon-free language
- Manage multiple content projects end-to-end under tight deadlines
- Collaborate with product teams and subject matter experts to gather requirements and validate accuracy
- Work through review cycles with legal/policy stakeholders before publishing
- Publish and maintain content in content management systems (CMS)
- Use analytics, search insights and feedback signals to optimize content performance
Required Experience
- 3+ years professional writing/editing experience (support/help content preferred)
- Strong writing, editing, and content QA skills
- Experience working with multiple stakeholders and fast-changing priorities
- Comfortable working independently and driving projects to completion
Preferred Experience
- Experience with ticketing/project tools (e.g., Jira/Asana/ServiceNow)
- Familiarity with content analytics and search optimization (SEO/internal search)
- XML experience is a plus
Contract Details
- Duration: 12 months
- Location: UK (Remote)
- Working Hours: Mon–Fri, standard business hours