Content Analyst

Purpose of the role

We are looking for an experienced Content Analyst to support a large-scale intranet content migration and transformation programme.

You will work closely with business content owners to review, improve and migrate content from a legacy intranet into SharePoint Online and ServiceNow, ensuring information is accurate, accessible, well structured and easy for colleagues to find and use.

What you'll do

• Review, audit and classify existing intranet content, identifying what should be migrated, updated, consolidated or removed.
• Migrate and transform content into modern SharePoint Online and ServiceNow pages using approved templates.
• Convert content from Word, Excel, PowerPoint, PDF and other formats into structured, accessible and user-friendly digital pages.
• Apply metadata, taxonomy, content types and governance standards to improve content organisation and findability.
• Work closely with business content owners and stakeholders to review content, obtain approvals and ensure information remains accurate.
• Restructure and improve existing content so it is clear, easily digestible and appropriate for the new platforms.
• Support content migration across agreed delivery waves, keeping progress and tracking information up to date.
• Help optimise content for SharePoint Search and Microsoft 365 Copilot.
• Work collaboratively within an Agile delivery environment, supporting sprint-based migration activity.

The Skills you'll need

• Strong experience in content analysis, content migration, auditing, restructuring and digital content management.
• Good hands-on knowledge of SharePoint Online, including modern pages and out-of-the-box functionality.
• Experience or a good working understanding of ServiceNow, ideally involving content migration and/or the creation and management of ServiceNow content pages.
• Strong understanding of metadata, taxonomy, information architecture and content governance principles.
• Experience transforming legacy documents and content into structured, accessible digital pages.
• Strong stakeholder engagement skills, with the confidence to work directly with content owners to review information and secure approvals.
• Understanding of content accessibility, usability and search/findability principles.
• Awareness of SharePoint Search and Microsoft 365 Copilot capabilities.
• Familiarity with Agile ways of working and Jira.
• Self-driven and highly organised, with the ability to manage your own workload and deliver against migration deadlines.
• Previous experience working on large-scale intranet or content migration programmes would be highly desirable.

Why NatWest

There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven.

You'll be helping to build a sustainable bank, committed to helping customers to succeed.