Contact Centre Support Engineer - Nice CXOne- Fully Remote
Posted 1 week ago by Akkodis
£475 Per day
Inside
Remote
Stratford-upon-Avon, UK
Summary: The Contact Centre Support Engineer role involves joining a reputable Financial Services client to support the deployment of the NICE CXOne Cloud-based Contact Centre Solution. The position requires working closely with users across the UK to ensure seamless service delivery during the rollout phase. Candidates should have technical support experience, particularly with the NICE CXOne platform, and possess strong communication skills. This fully remote role is initially a 9-month contract with potential for extension and is classified as inside IR35.
Key Responsibilities:
- Provide technical support for the NICE CXOne platform during its deployment phase.
- Assist users across the UK with a wide range of issues to maintain service levels.
- Work closely with the support team to ensure user adoption and ongoing configuration.
- Gain exposure to various aspects of the system including Outbound Dialler, WebChat, and Analytics.
Key Skills:
- Previous experience in a Technical Support role.
- At least 6 months' experience supporting the NICE CXOne platform.
- Good Telephony/Voice/Contact Centre support experience.
- Excellent communication skills.
Salary (Rate): £475 daily
City: Stratford-upon-Avon
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Contact Centre Support Engineer - Nice CXOne- Fully Remote
Akkodis are currently partnering with a highly reputable client in the Financial Services on an exciting rollout of a new Cloud based Contact Centre Solution (NICE CXOne). The rollout is in it's deployment phase and the team require someone to join their experienced support team to work closely with users on adoption and ongoing support and configuration.
You will join an established team and work with users across the country on a wide range of issues to ensure there is no break in the level of service they are used to providing. This is a fast-paced role and will provide you with the opportunity to work with users across the whole of the UK and gain exposure to different aspects to the system including Outbound Dialler, WebChat and Analytics
The successful candidate will have the following experience:
- Previous experience working in a Technical Support capacity
- At least 6 months' experience supporting the NICE CXOne Platform
- Good Telephony/Voice/Contact Centre support experience
- Excellent communication skills
This is an exciting opportunity to work with an established end client on a large scale deployment of a modern tool. An initial 9 month contract with high possibility for extension. This role is fully remote (from the UK) and has been deemed inside IR35. Rates and client details will be discussed once we start reaching out to the shortlist.
Apply with your latest CV for immediate consideration!
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