Contact centre engineer with AWS - Need only locals to CA
Posted 3 days ago by 1761297064
Negotiable
Outside
Remote
USA
Summary: The role of Contact Centre Engineer focuses on leveraging extensive experience with legacy contact center technologies and AWS services to develop and manage AWS Connect environments. Candidates should possess strong scripting skills and a deep understanding of contact center ecosystems, including CRM integrations and telephony. The position is remote and requires local candidates from California.
Key Responsibilities:
- Develop, implement, and manage AWS Connect environments.
- Integrate telephony solutions with CRMs like Salesforce and Zendesk.
- Utilize scripting languages such as Python and JavaScript for automation.
- Collaborate with network engineering and voice systems design.
- Ensure effective API development and integration with contact center technologies.
Key Skills:
- 7-8 years of experience in contact center engineering.
- Proficiency in AWS Connect and AWS services (Lambda, S3, CloudWatch).
- Strong scripting skills in Python and JavaScript.
- Experience with legacy contact center vendors (Genesys, Avaya, Cisco, NICE).
- AWS Solution Architect certification.
- Understanding of network engineering, voice systems design, and unified communications.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
JOB DESCRIPTION
Required Skills:
Must have prior Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco, and/or NICE. Looking for engineers with 7-8 years of experience, also skilled in AWS Connect, AWS services (such as Lambda, S3, CloudWatch), telephony, scripting with Python and JavaScript, and integration with CRMs (like Salesforce and Zendesk) and custom solutions.
Individuals should have at least 5 years experience developing, implementing, and managing AWS Connect environments and hold an AWS Solution Architect certification. Must understand the entire ecosystem around contact center technologies, including things like Network Engineering, Voice systems design, Unified Communications, PSTN and Carrier technologies, CRM integrations and CTI, API development etc.
Sapna Singh
Technical Recruiter
LinQGlobal Group