Summary: The Contact Centre Delivery/Project Manager role involves overseeing the delivery of various Contact Centre projects, primarily focusing on integrating AWS solutions with MS Dynamics. This position is a 3-month initial remote contract with occasional travel requirements. The ideal candidate will have experience in managing specific workstreams related to telephony, chat solutions, and mobile applications within a contact centre environment.

Key Responsibilities:

• Manage the delivery of Contact Centre specific workstreams integrating AWS with MS Dynamics.
• Oversee telephony configurations tailored for client-specific deliveries.
• Implement core Chatbot and Webchat capabilities for voice interactions.
• Manage workforce management solutions for the contact centre.
• Deliver internal web applications for account, contact, and case management for pensions administrators.
• Develop a knowledge base and interaction management tools for the Digital Engagement Team.
• Lead the delivery of a Member Mobile App based on broader Digital Product functionalities.
• Utilize pensions experience to enhance project outcomes.

Key Skills:

• Experience in delivering Contact Centre specific workstreams.
• Proficiency in integrating AWS solutions with MS Dynamics.
• Knowledge of telephony and chat solutions for contact centres.
• Experience in workforce management for contact centres.
• Ability to deliver internal web applications for account and case management.
• Experience in developing mobile applications for member engagement.
• Pensions experience is highly desirable.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT